If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days, but during busy periods this may take longer. This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items.
Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.
|Support Policy (read before posting)||1||1177 days|
|Pavilion OpenCart Theme released||1||8 days|
|Shoppica WordPress 2.0||1||21 days|
|Pavilion 1.0.1 update has been released!||1||3 days|
|Shoppica OpenCart Theme||1,874||6289|
|Shoppica 2 OpenCart Theme||1,701||5730|
|Pavilion OpenCart Theme||34||157|
|Shoppica WordPress Theme||1,192||5617|
|Shoppica HTML Theme||39||103|
Updates, additional Resources, and general announcements
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Common questions and feedback regarding forum use.
|Check out: tax value and total prices are not updated when changing Country, incorrect values at checkout||2||19 mins|
|Extensions do not work with the theme||2||4 hours|
|[Resolved] Blank page & Error||2||5 hours|
|[Resolved] left column not showing for layout/category||2||5 hours|
|Cache affects currency||2||7 hours|
|Remove Price Tag from individual Products||2||14 hours|
|[Not a support question] Feature ideas for next upgrade||4||17 hours|
|[Resolved] Menus / sub menus||3||17 hours|
|Create menu from product category||1||17 hours|
|[Not a support question] Pav blog and theme.||2||23 hours|
|Search field not working with sticky header||2||23 hours|
|Visual Composer – Error in Shortcodes||1||1 day|
|Different images in banner/slider per language||2||1 day|
|Extra product tabs||1||1 day|
|Issue with GET A SHIPPING ESTIMATE in Shopping Cart with TNT Express Extension||2||1 day|