If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days, but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.
This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.
Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.
|Support Policy (read before posting)||1||1199 days|
|Shoppica WordPress 2.0||1||8 days|
|Pavilion OpenCart Theme released||2||13 days|
|Pavilion 1.1.0 update has been released!||1||2 days|
|Pavilion 1.0.1 update has been released!||1||25 days|
|Shoppica OpenCart Theme||1,884||6328|
|Shoppica 2 OpenCart Theme||1,707||5769|
|Pavilion OpenCart Theme||99||465|
|Shoppica WordPress Theme||1,208||5688|
|Shoppica HTML Theme||39||103|
Updates, additional Resources, and general announcements
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Common questions and feedback regarding forum use.
|Some settings don't save (OC 126.96.36.199)||1||60 mins|
|please help. not working register in to your account||1||4 hours|
|I did the update, but now my site gives an error||2||5 hours|
|[Resolved] Home errors||2||5 hours|
|not working check-in to your account||1||5 hours|
|[Resolved] How to set image background in Pavilion||2||5 hours|
|[Not a support question] Feature ideas for next upgrade 1 2 3||7||5 hours|
|Its showing a error in featured.tpl||2||8 hours|
|Need help with configuring of page of checkout !||1||19 hours|
|[Not a support question] Modify header and top bar: insert icons/images, move widgets||2||20 hours|
|OpenCart 2.0 Carousel broken with Pavillion||2||20 hours|
|No "Sold Out" button on my website||2||24 hours|
|Saving in Pavilion control panel not working||2||1 day|
|Add multiple images in background||2||1 day|
|Stable Releases||2||1 day|