If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.
This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.
Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.
|Support Policy (read before posting)||1||1571 days|
|BurnEngine (Pavilion 2) BETA||6||18 hours|
|Shoppica WordPress 2.0||3||62 days|
|Shoppica OpenCart Theme||1,923||6367|
|Shoppica 2 OpenCart Theme||1,759||5869|
|Pavilion OpenCart Theme||1,223||4218|
|Shoppica WordPress Theme||1,304||6053|
|Shoppica HTML Theme||39||103|
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