If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.
This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.
Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.
|Support Policy (read before posting)||1||1784 days|
|Pavilion 2 has been released!||2||44 days|
|Shoppica OpenCart Theme||1,931||6388|
|Shoppica 2 OpenCart Theme||1,778||5934|
|Pavilion OpenCart Theme||1,620||5828|
|Kiddos OpenCart Theme||95||475|
|Shoppica WordPress Theme||1,307||6058|
|Shoppica HTML Theme||39||103|
Updates, additional Resources, and general announcements
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Common questions and feedback regarding forum use.
|Menu composer||2||5 mins|
|Module Blocks after BE upgrade.||3||50 mins|
|Older version||2||56 mins|
|missed pages||2||1 hour|
|New Pavilion 2 Demo site||2||1 hour|
|[Not a support question] How to make a 1px solid border around feature image.||2||1 hour|
|Description in Latest Products too short!||2||1 hour|
|Logo not showing?||2||1 hour|
|Sticky header in mobile view||2||1 hour|
|SEO URL´s not working with other languages – Gives 404 error||2||1 hour|
|[Resolved] Mobile navigation questions||2||1 hour|
|[Not a support question] Decimal Quantity/Min Qty + Custom Unit not working||1||1 hour|
|[Not a support question] Error at review page||2||1 hour|
|BurnEngine + fast order + popup call back not working (free mods)||1||1 hour|
|[Not a support question] php link in the right side of the top menu||2||1 hour|