If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
[Resolved] Site Crash – 500 Internal Server Error in: Shoppica WordPress Theme	2	4	3958 days	TB Support WP
[Resolved] LayerSlider Preview different to Home page in: Shoppica WordPress Theme	2	4	3958 days	TB Support WP
Twitter and Facebook widget not showing in: Shoppica WordPress Theme	2	2	3958 days	TB Support WP
Shopping cart above the menu misaligned at largest size? in: Shoppica WordPress Theme	3	9	3959 days	TB Support
Browser Issues With Firefox and Internet Explorer in: Shoppica WordPress Theme	2	2	3960 days	TB Support WP
Layerslider Pre Load in: Shoppica WordPress Theme	2	3	3960 days	TB Support WP
Variants dont show 1 2 in: Shoppica WordPress Theme	2	17	3960 days	TB Support WP
Shoppica Error after installation > Fatal error: Call to undefined function get_header() in… in: Shoppica WordPress Theme	2	4	3960 days	TB Support WP
Search results hide breadcrumbs, shop info area, etc in: Shoppica WordPress Theme	2	3	3962 days	TB Support WP
Problem with Shoppica v.1.2.2 – summ cart, sliders in: Shoppica WordPress Theme	2	4	3962 days	TB Support WP
Responsive main menu – title near to icon in: Shoppica WordPress Theme	2	2	3962 days	TB Support WP
[Not a support question] Create a Voucher as a Product with Unique Redemption Code in: Shoppica 2 OpenCart Theme	2	7	3963 days	russelllake
[Resolved] Custom menu only on primary store in: Shoppica 2 OpenCart Theme	2	6	3963 days	TB Support
[Resolved] Where can i find the .psd files? in: Shoppica 2 OpenCart Theme	2	5	3963 days	TB Support
[Resolved] Remove add to cart from category in: Shoppica OpenCart Theme	2	4	3963 days	TB Support