If you experience any problems with some of the ThemeBurn products, you can post a topic in the appropriate category. We will try our best to answer any questions you have within 2 business days (Monday to Friday, excluding public holidays), but during busy periods this may take longer. Our time zone is Eastern European Time (EET) +0200 UTC and we are usually available between 10:00 AM and 18:00 PM.

This forum is only intended to offer support for setting up your themes/plugins and addressing any bugs you encounter with them. We don’t support 3rd party items, but we always try to provide some reasonable help or give hints when it’s appropriate.

Please note, that there is no ‘urgency’, ‘importance’ or ‘ASAP’ priority in the support questions. They are processed in order and we reply to oldest topics first. So, when you bump a topic (intentionally or not) it goes backwards in the support queue.

Read the full support policy →

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Latest topics

Topic	Voices	Posts	Freshness	Last poster
[Resolved] Zooming of product in: BurnEngine	2	4	2609 days	TB Support
[Resolved] How to adjust the return request form layout in: BurnEngine	2	4	2609 days	TB Support
[Resolved] Shoppica – refund request in: BurnEngine	2	2	2609 days	TB Support
Live Search doesn’t work with Chrome browser in: Pavilion OpenCart Theme	3	4	2609 days	TB Support
[Resolved] Arrange subcategories pictures in center of the page? in: Pavilion OpenCart Theme	2	6	2609 days	TB Support
[Resolved] Recommended search module for Pavilion theme? in: Pavilion OpenCart Theme	2	4	2609 days	TB Support
Mobile menu like the mobile menu in demo store? in: Pavilion OpenCart Theme	2	2	2609 days	TB Support
[Resolved] Sticky Mene 1 2 in: Pavilion OpenCart Theme	2	16	2614 days	TB Support
[Resolved] Problem with calculation of price and some other stuff… in: BurnEngine	2	6	2614 days	TB Support
Fire Slider Problem in: Pavilion OpenCart Theme	2	7	2614 days	TB Support
[Resolved] issue of the ratio of picture in mobile view in: Pavilion OpenCart Theme	2	4	2614 days	TB Support
Carousel ignores external links – will only link internall in: BurnEngine	2	4	2614 days	USSC
Trendo's Fire Slider Text change. in: BurnEngine	2	2	2614 days	TB Support
Wron price position in product page on mobile [2017-07-29] in: Kiddos OpenCart Theme	2	2	2614 days	TB Support
“My account” dropdown linked to login icon in header in: BurnEngine	2	2	2614 days	TB Support