This topic has 2 voices, contains 18 replies, and was last updated by  TB Support 2763 days ago.

about some modules not work

ThemeBurn Support › Forums › OpenCart Themes › Pavilion OpenCart Theme › about some modules not work

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hey

after i install the theme i have some problems

1 – the module LIVEOPENCART: Related options not work with products
2 – out of stock module not work

and i need to do space between every product boxes on category and the main page ( mean every product on different box
 almuhalab
August 28, 2016 at 12:41 am #50436

Hi,

1) Can you please give links to the problematic extensions?

2) Can you provide a screenshot with some visual hints about the spacing you want to change?

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
August 28, 2016 at 8:05 pm #50440

this the extension link

http://www.opencart.com/index.php?route=extension/extension/info&extension_id=20902

product box i need
like this site: http://www.ohyeahlady.com/
 almuhalab
August 30, 2016 at 12:41 am #50472

Hi,

Please, do not forget that we will also need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
August 30, 2016 at 2:42 pm #50475

every extension i need to install must be tell you and provide my ftp and admin or what?
 almuhalab
August 30, 2016 at 10:55 pm #50485

Hi,

We only need the ftp and admin access. The information about the modules is enough.

BR,
ThemeBurn team
 TB Support
September 1, 2016 at 11:17 am #50514
 almuhalab
September 3, 2016 at 11:11 pm #50581

hey

i provide details from 2 days why the problem not resolved until now?
 almuhalab
September 5, 2016 at 11:43 am #50598

Hi,

We are working on your problem. Can you please give a link to a product that should have the Related options working? We’ve checked several products, but none of them had product options assigned.

Thanks,
ThemeBurn team
 TB Support
September 5, 2016 at 12:10 pm #50602

like this product

http://be-stylish.net/index.php?route=product/product&product_id=224&search=wol087
 almuhalab
September 5, 2016 at 5:24 pm #50653

and also out of stock module not work
 almuhalab
September 7, 2016 at 6:16 pm #50761

Hi,

We’ve examined more closely the related options module and it seems that there is some initialization problem. It can be resolved by enabling the Optimize JS option in Theme Settings > System > Page load.

Sorry for the delay, but some problems need more time and information to be resolved.

BR,
ThemeBurn team
 TB Support
September 7, 2016 at 6:43 pm #50765

and please tell me how i can do space between the word and option because i have the problem like this pic i attached it
 almuhalab
September 7, 2016 at 6:57 pm #50766

Hi,

Here is a quick fix about these problems:

http://support.themeburn.com/topic/problem-rtl-after-update-to-the-new-version#post-48069

These problems has also been fixed with the most recent theme version, which you can download from your TF account.

BR,
ThemeBurn team
 TB Support
September 9, 2016 at 2:28 pm #50803

hey thanks for that

but another 2 problems not resolved

out of stock blugin and product box on category and home
 almuhalab
September 15, 2016 at 12:50 am #50952
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