Hi,
I bought Trendo – Minimalistic Fashion Store OpenCart Theme (https://themeforest.net/item/trendo-minimalistic-fashion-store-opencart-theme/18254877) last week and need your support with few issues:
On my website doesn’t work All category dropdown button in menu in mobile version, I added screenshot, also product filters don’t upload on page with products/categories but we see its on Panel, please pay your attention that all products uploading to website from CRM/ERP database.
Thank you in advance!
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This reply was modified 1906 days ago by VadymB.
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This reply was modified 1906 days ago by VadymB.
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Hi,
We will need a live example. Can you provide website url, admin and ftp access, so we can check?
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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Hi,
Access you requested is below:
Thank you in advance!
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This reply was modified 1906 days ago by VadymB.
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Hi,
Please pay your attention on my ticket
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Hi,
Have you revoked our FTP access? We’ve tried to login but with no success.
Have you modified any theme code? Expand menu works fine locally and on the demo website.
BR,
ThemeBurn team
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Hi,
Please try again, FTP access is same,
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Have you modified any theme code? Expand menu works fine locally and on the demo website.
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No, I haven’t
With the best regards
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Hi,
We’ve checked your installation again and it seems that there are two modifications that are causing problems:
https://i.imgur.com/PCBTG6n.png
Please have in mind that when using different themes, you need to disable the modifications of the previous one first.
BR,
ThemeBurn team
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Hi support!
Thank you for your advise, it was helpfull)
The problem with dropdown button was solved, but I still can’t find how can I prepare displaying of filters in products page, I see that values of filters uploading from CRM to panel, but it isn’t displaying anywhere.
Please see attachments
Thank you in advance!
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Hi,
Unfortunately filters can be shown only on category pages.
BR,
ThemeBurn team
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