This topic has 2 voices, contains 9 replies, and was last updated by  TB Support 1871 days ago.

All category dropdown button in menu doesn't work in mobile version, and filters don't upload on page with products/categories

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ThemeBurn Support › Forums › OpenCart Themes › BurnEngine › All category dropdown button in menu doesn't work in mobile version, and filters don't upload on page with products/categories

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Hi,

I bought Trendo – Minimalistic Fashion Store OpenCart Theme (https://themeforest.net/item/trendo-minimalistic-fashion-store-opencart-theme/18254877) last week and need your support with few issues:

On my website doesn’t work All category dropdown button in menu in mobile version, I added screenshot, also product filters don’t upload on page with products/categories but we see its on Panel, please pay your attention that all products uploading to website from CRM/ERP database.

Thank you in advance!

  • This reply was modified 1899 days ago by  VadymB.
  • This reply was modified 1899 days ago by  VadymB.
 VadymB
February 4, 2019 at 6:07 pm #66918

Here is attach
 VadymB
February 4, 2019 at 6:09 pm #66922

Hi,

We will need a live example. Can you provide website url, admin and ftp access, so we can check?

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
February 4, 2019 at 9:28 pm #66924

Hi,
Access you requested is below:

Thank you in advance!

  • This reply was modified 1899 days ago by  VadymB.
 VadymB
February 5, 2019 at 11:40 am #66974

Hi,
Please pay your attention on my ticket
 VadymB
February 7, 2019 at 4:06 pm #67016

Hi,

Have you revoked our FTP access? We’ve tried to login but with no success.

Have you modified any theme code? Expand menu works fine locally and on the demo website.

BR,
ThemeBurn team
 TB Support
February 8, 2019 at 11:13 am #67031

Hi,
Please try again, FTP access is same,
_
Have you modified any theme code? Expand menu works fine locally and on the demo website.
_
No, I haven’t

With the best regards
 VadymB
February 8, 2019 at 7:43 pm #67072

Hi,

We’ve checked your installation again and it seems that there are two modifications that are causing problems:

https://i.imgur.com/PCBTG6n.png

Please have in mind that when using different themes, you need to disable the modifications of the previous one first.

BR,
ThemeBurn team
 TB Support
February 12, 2019 at 12:47 pm #67090

Hi support!
Thank you for your advise, it was helpfull)
The problem with dropdown button was solved, but I still can’t find how can I prepare displaying of filters in products page, I see that values of filters uploading from CRM to panel, but it isn’t displaying anywhere.
Please see attachments
Thank you in advance!
 VadymB
March 1, 2019 at 12:23 pm #67356

Hi,

Unfortunately filters can be shown only on category pages.

BR,
ThemeBurn team
 TB Support
March 5, 2019 at 11:56 am #67382
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