All our webpages have disappeared

ThemeBurn SupportForumsOpenCart ThemesBurnEngineAll our webpages have disappeared

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Dear Support Team,

Today, all the webpages except the homepage have disappeared from our website Clicking anywhere on the horizontal menu bar, for example products, one gets the following URL:

and an 404 error message on the screen saying:

Not Found

The requested URL /information/information was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Could you please kindly help us solve the issue? It’s really embarassing to have our website like that. We use the Organie theme.




July 16, 2018 at 9:54 pm #64854

Hi Vesela,

The problem comes from your .htaccess file. There are some custom redirects (right in the top of the file) that are messing with OpenCart routing:

RewriteEngine On
<If "%{HTTP_HOST} =~ m#^(www.)?$#">
Header set Content-Security-Policy: upgrade-insecure-requests
RewriteCond %{HTTPS} !=on
RewriteRule .*{REQUEST_URI} [R,L]

Once we remove them everything works just fine.

ThemeBurn team

July 20, 2018 at 11:24 am #64867

Thank you ThemeBurn Team for identifying the problem!
The pages in question still give error messages and are not accessible. Could you please kindly remove the issues you quote? I’m afraid that I’m ingonorant on these issues and your support would be of huge value.
Best wishes,


July 20, 2018 at 11:42 am #64873

Hi Vesela,

We’ve removed the wrong redirect and put correct one. Now all your pages are www and https.

BR (Pozdravi ;) ,
ThemeBurn team

July 20, 2018 at 5:34 pm #64912

Thank you so much, ThemeBurn Team, greatly appreciated your great service! I see one of you is Bulgarian:-)) Everything looks good on our website now.
Blagodarya, thanks and best wishes,


July 21, 2018 at 9:10 am #64921

Glad we’ve helped, Vesela!

ThemeBurn team

July 23, 2018 at 10:02 am #64934
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