Hello!
I have a BIG problem, some of my products are not showing all of the sudden and nothing has been modified with the theme or anything. It simply is showing a BLANK PAGE.
For example or .
Please, can you help me with this issue?
I cannot go live if I have products that do not show on the webshop!!
Thank you !
Mike
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Hello Mike,
Both pages are not blank. We’ve checked other pages and everything there seems OK too. Can you please notify us, if this problem happens again? It will be best if you do not touch anything.
Thanks,
ThemeBurn team
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Hello,
I have the same issue. Since Pavilion theme was applied at random times the product page is blank, none of the product details are dispalyed (picture, description etc.). The issue does not “fix itself” to get the products displayed again I have to log in to the Admin panel, access Pavilion CP and hit save on any page (without modifying anything) and all returns back to normal.
This happens quite often and could not figure out what triggers it. Today for example a client called me to complain that she cannot access products in and she cannot place an order.
This never happened with the default theme!
Please fix this ASAP as it makes the site unusable and I am losing money due to this. I cannot afford to keep the site as it is when it happens next time as on a still unanswered topic I posted my problem on the 8th January and still have not received an answer.
You can find the details for site access there along with some other issues.
Thank you in advance for your prompt answer.
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Hi,
Since none of you both has provided further details on this matter, we will close the topic for now. If anyone has more information, feel free to share it here.
BR,
ThemeBurn team
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