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BurnEngine has not booted. This can be a result of an improper installation or an event deletion from a third party plugin.

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I have a new installation of Opencart Version 2.2.0.0 I have tried to install the Pavillion Theme but a get the following error message: BurnEngine has not booted. This can be a result of an improper installation or an event deletion from a third party plugin. the aforementioned is shown when I try to activate the module and also enable the theme. Please can you help/advise asap has this is holding up our ecommerce development. NB. the original Opencart theme works fine.	BSILTD
August 16, 2016 at 2:52 pm #50248
Hi, We will need the website url, admin and ftp access, so we can check. You can use hidepost to share private information with the support staff. BR, ThemeBurn team	TB Support
August 16, 2016 at 4:50 pm #50249
Hello, to access my site you need…. Thanks for the help!	BSILTD
August 17, 2016 at 4:49 pm #50291
Please can you give me an update as to how this ticket is proceeding. as it is causing a delay with our site development. Thanks	BSILTD
August 18, 2016 at 11:05 am #50306
Hi, Pavilion (BurnEngine) is not yet compatible with OpenCart 2.3.x (please check the ThemeForest description). We’ve asked you about login details, because you’ve claimed in your previous post that you are using OC 2.2. For the moment, you can either downgrade your OpenCart installation, or wait, until we finish the new Pavilion (BurnEngine) version that is compatible with the latest OpenCart. This update should be ready (and hopefully reviewed) in a week. BR, ThemeBurn team	TB Support
August 18, 2016 at 2:28 pm #50312
Hi, as per your email I have down grade the OpenCart to Version 2.2.0.0 and copied over the Pavilion theme however it appears to only have partially installed i.e. you can access the Theme and the OpenCart home pages have changed but I cannot access the “Burn Engine Control Panel” it just displays “loading” and will do so for as long as you leave i.e. it does not complete. Please can you hop on to the site using the same access details as before and rectify the issue. Many thanks	BSILTD
August 18, 2016 at 11:16 pm #50314
Hi, Have you OC 2.2 files over those from 2.3? There was an extra htaccess file (left from 2.3) in the `system` folder that was causing troubles. We’ve removed it and now theme control panel should be working fine. BR, ThemeBurn team	TB Support
August 19, 2016 at 9:04 am #50317
Thanks for all your help, I have imported the demo data and it would appear the site is functional for testing etc. Many thanks!	BSILTD
August 19, 2016 at 12:12 pm #50318
Glad we’ve helped! BR, ThemeBurn team	TB Support
August 24, 2016 at 5:49 pm #50389

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