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Hello, I just downloaded the latest version of BE and it asked me to upgrade from 1.2.4 to 1.2.6.
Sadly this seems not to work, because it keeps loading and loading there forever.
Any idea about this?
Thanks
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Actually I wanted to update because for some mysterious reason, BE was loading for saving.
Now it doesn’t safe or move. What should I do :S
This was working fine.
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I found the issue. It is related with ssl.
I disabled it and it started to work again.
Can you explain me why it has this behavior?
Thanks
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Hi,
We will need a live example. Can you provide website url, admin and ftp access, so we can check?
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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I have managed to upgrade to 1.2.6 and I got 3 issues.
1. BurnEngine loading forever when admin is on SSL
When I edit admin/config.php file and activate https for xxx.com/admin, BurnEngine wont load
// HTTPS
define(‘HTTPS_SERVER’, ‘https://www.xxx.com/admin/’  ;
define(‘HTTPS_CATALOG’, ‘https://www.xxx.com/’ ;
The only way I can use BurnEngine is by removing https on HTTPS_SERVER
// HTTPS
define(‘HTTPS_SERVER’, ‘http://www.xxx.com/admin/’ ;
define(‘HTTPS_CATALOG’, ‘https://www.xxx.com/’ ;
You can see this problem by trying to go to page builder or menu builder
2. Items are not added to cart on facebook mobile (or any other app browser).
When I add a product to the cart on facebook, I get the popup notification with the two buttons: Continue shopping or Go to Cart.
If I click Go to cart it says “your cart is empty”.
This issue is happening only on facebook app and other chat platforms app.
Browsing on safari, firefox, chrome mobile works fine.
You can check this problem by opening my website on facebook app.
2.1 Sub Problem on Language File for popup notification
For some reason my popup is showing Chinese titles and button on the English version
I have double check the language file, and they are all in english.
3. Product images are not showing up in search or add to cart popup.
I am familiar with your theme, and what I like is that when I added a product to cart or search for a product, I will get a tumbnail image. I am not getting those.
Please help me. Thanks
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This reply was modified 2516 days ago by
 kaliyas.
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This reply was modified 2516 days ago by kaliyas.
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Hi,
You have a general problem with HTTPS – none of your pages that should be secured (register, login etc.) is secured. None of the admin pages is secured either.
BurnEngine checks if the “Use SSL” setting is set to ON and forces HTTPS. However there are resources that are not secured (due to the problem we’ve said about above). This causes “Mixed content” errors and the page does not load.
We’ve switched back to the default theme and the problem exists there as well. Our recommendation would be to disable your modifications one by one to see, which could be the cause.
BR,
ThemeBurn team
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Thanks
Any ideas for question 2 and 3?
Thanks
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Hi,
We’ve fixed the problem with mixed language in cart notification popups. Will take a look at the other problems.
BR,
ThemeBurn team
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Thanks.
Do you have any updates for:
2. Items are not added to cart on facebook mobile (or any other app browser).
3. Product images are not showing up in search or add to cart popup.
Thanks
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Hello, I still have one more problem that hasn’t been solved
Product images are not showing up in search or add to cart popup.
Any updates for this?
Thanks
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