This topic has 3 voices, contains 12 replies, and was last updated by  TB Support 2871 days ago.

Cache issue

ThemeBurn Support › Forums › OpenCart Themes › Pavilion OpenCart Theme › Cache issue

This topic has been marked as not resolved.

Another issue/bug we have noticed.

If DB cache is enabled, customer reward points are not showing up after completing an order.

If viewing a specific order in the admin panel, the points are visible. However when editing a customer in the admin panel, the reward points/order ID don’t show up.

After disabling the DB Cache and testing again, everything works.

Any quick fix we can apply?
 vapeloft
May 14, 2016 at 9:06 pm #47508

The issue is confirmed. We’re still looking for a fix though. For now, turn off the database cache.
 TB Support
May 18, 2016 at 4:47 pm #47732

Will do.

Another thing with cache is we ran a google speed test on our page and compared it to your minimal.pavillion-theme.com

Ours scored very low with some issues like images not being cached/compressed.

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.vapeloft.com&tab=desktop

Please advise, this downgrades our SEO.
 vapeloft
May 18, 2016 at 9:12 pm #47773

I’ve disabled the DB cache, however the points are not showing up in “edit customer”, they only show up on the actual order in the admin panel where it says add/remove points. But the customer isn’t able to see the points, it shows “0″.

The only way the issue is fixed is by disabling all TB Cache options.

Can you please update on the status of this?

Thanks!
 vapeloft
May 25, 2016 at 2:27 am #48015

About the page speed – did you follow the documentation advises ?

We will check about the customer points.
 TB Support
May 27, 2016 at 4:01 pm #48164

Yes I just updated it according to your documentation.

However, we cant enable cache until the “points” issue is sorted out, hence the performance is suffering.

Please provide an ETA. Thanks.
 vapeloft
May 31, 2016 at 9:26 am #48240

Adding myself to this convo, seems caching creates several problems and I need to know whats being done about it.
 bigmoon
May 31, 2016 at 11:17 am #48241

Bump
 vapeloft
June 2, 2016 at 8:50 pm #48364

Can you please update on the progress with this issue?
 vapeloft
June 9, 2016 at 8:47 am #48515

We are working on this issue regardless of the bumps. It turned out to be more complex than it sounds. It is connected with a few other issues that’s why we don’t push status updates. We should resolve and test them all in order to push a new BurnEngine release thereafter.

Because this issue can be mitigated when you turn off the database cache, we considered it not critical and that’s why we’ll wait until we clean our current issue queue before releasing an update, combined with a few new features.

Regards,
ThemeBurn team
 TB Support
June 9, 2016 at 10:27 am #48524

The issue still persists even if DB Cache is off. The only way this issue is resolved by turning off All Cache options.
 vapeloft
June 10, 2016 at 12:17 am #48658

Is there some sort of temporary fix we can apply to increase the speed? The site is on a dedicated machine, no other sites on it but it’s loading really slow compared to Pavillion. Google page speed test is getting horrible grades.
 vapeloft
June 14, 2016 at 7:08 am #48725

We cannot replicate the reward points issue when the OpenCart Performance+ extension is uninstalled. Are you sure you have uninstalled it from the theme control panel (see attached image) ?
 TB Support
June 15, 2016 at 12:17 pm #48756
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