This topic has 3 voices, contains 33 replies, and was last updated by  TB Support 2678 days ago.

Cannot access Pavilion Control Panel anymore – screen just displays "Loading" and nothing more

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ThemeBurn Support › Forums › OpenCart Themes › Pavilion OpenCart Theme › Cannot access Pavilion Control Panel anymore – screen just displays "Loading" and nothing more

This topic has been marked as resolved.

Hello

Many thanks for your help, if you could take a look at the problem for me that would be great.

John
 johnhorwell
October 4, 2016 at 10:13 pm #51753

Hi,

Unfortunately, we cannot access your website (front and backend):

http://i.imgur.com/f58f91J.png

Can you please check?

BR,
ThemeBurn team
 TB Support
October 10, 2016 at 12:31 am #51898

Sorry please can you send me your IP address so I can whitelist you.

Thanks

John
 johnhorwell
October 10, 2016 at 2:41 am #51922
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 TB Support
October 10, 2016 at 9:29 am #51924

I’ve now whitelisted your IP
 johnhorwell
October 10, 2016 at 12:36 pm #51939

Hi,

We’ve just logged in and everything in admin seem just fine:

http://i.imgur.com/xAxWZv3.png

There is no endless loading screen and all options and tabs change and load.

Could it be something from your browser? Have you tried to clear browser cache and cookies?

BR,
ThemeBurn team
 TB Support
October 11, 2016 at 10:45 pm #52015

Hello

I just cleared the cache and it has fixed the biggest problem – thanks for that!

Just one error remains on ‘Stories’ section – when you click ‘next’ on the arrow at the bottom it keeps displaying the same page of stories.

Thanks again for your support.

John
 johnhorwell
October 12, 2016 at 12:21 am #52026

Hi John,

Which pagination exactly are you referring to? The one in admin or this on the front?

BR,
ThemeBurn team
 TB Support
October 14, 2016 at 5:30 pm #52127

Hi

If you go to Pavilion CP –> Stories and scroll to the bottom and choose another page you will see that the page doesn’t change?

John
 johnhorwell
October 16, 2016 at 1:11 am #52178

Thanks for reporting the pagination bug too! We will investigate the issue and will provide a solution with the next theme update.

If you are happy with Pavilion, we will be grateful, if you rate our theme in ThemeForest.

BR,
ThemeBurn team
 TB Support
October 18, 2016 at 12:08 am #52234

Hi

Are you able to provide a solution for my current installation without me having to update (as previously stated I dont want to update).

Thanks

John
 johnhorwell
October 19, 2016 at 6:04 pm #52281

Hello

For some reason I cannot save my theme settings anymore – it just displays the ‘Loading’ screen forever (attached screenshot).

It only happens on the top ‘Theme Settings’ part – the Content and Fire Slider areas save fine as usual.

Please could you kindly take a look for me?
 johnhorwell
November 24, 2016 at 4:42 am #53565

Hi,

We’ve sent you a new IP to whitelist.

We’ve searched, but could not find what was the reason for not updating?

BR,
ThemeBurn team
 TB Support
November 28, 2016 at 2:48 pm #53739

Hello

The reason for not updating is because my store theme is customised and I don’t want to lose settings. The last problem was fixed by simply clearing the cache (doh) but this time that hasnt fixed this new issue.

I’ve just whitelisted your IP.

Thanks

John
 johnhorwell
November 28, 2016 at 2:53 pm #53744

Hi John,

We’ve logged and checked saving of theme settings and had no problems at all. We’ve actually tested all different saving areas – settings, colors, style areas, builder. No problems found. Have you tried if this problem exists on a different browser, or different machine?

BR,
ThemeBurn team
 TB Support
December 1, 2016 at 9:38 am #53891
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