This topic has 2 voices, contains 14 replies, and was last updated by  TB Support 2847 days ago.

Can't access to backoffice

ThemeBurn Support › Forums › OpenCart Themes › Shoppica 2 OpenCart Theme › Can't access to backoffice

This topic has been marked as not resolved.

I’ve this error after a change of hosting:

Warning!
You see this message because Shoppica 2 is not properly installed/configured. This happens usually due one (or more) of the following reasons:
 condomia
June 7, 2016 at 2:31 pm #48458

Hi,

Have you replicated your files, or you have made a new installation? Maybe you have forgotten to replace some of the files that need to modified?

BR,
ThemeBurn team
 TB Support
June 7, 2016 at 9:21 pm #48466

I have moved the website on another host
 condomia
June 8, 2016 at 11:37 am #48486

Hi,

Will need website url, admin and ftp access to check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
June 9, 2016 at 11:19 am #48545

can you give me your ip to whitelist you?
 condomia
June 9, 2016 at 11:23 am #48546

hello?
 condomia
June 13, 2016 at 3:40 pm #48688

Hi,

We’ve sent you email.

BR,
ThemeBurn team
 TB Support
June 13, 2016 at 3:45 pm #48690

thank you
 condomia
June 22, 2016 at 3:51 pm #48971

any news?
 condomia
June 28, 2016 at 10:30 am #49118

Hi,

You will need to register in order to post topics and read replies in the ThemeBurn.com support forums!

Regards,
ThemeBurn team
 TB Support
July 5, 2016 at 5:02 pm #49340

Done!
 condomia
July 5, 2016 at 5:10 pm #49346

When we apply changes to PHP files, they are not reflected, so we can’t basically change anything. It seems there is some cache at system/server level, which serves cached files and does not take into account when we change some files.

Don’t know if this means anything to you, but unless we don’t have some utility to clear the PHP opcache or restart the web server, we can’t make any changes to resolve your issue. You can send this to your server administrator if you don’t know how to answer.

Regards,
ThemeBurn team
 TB Support
July 5, 2016 at 5:25 pm #49351

please try now, I disabled opcache
 condomia
July 5, 2016 at 5:36 pm #49353

have you news?
 condomia
July 7, 2016 at 4:57 pm #49416

There is no connection between shoppica and the broken backoffice. When you navigate to the /admin/ url, the system tries to load the frontend files. This is due to incorrect paths in the admin/config.php file.

It seems you replaced this file it with the one from the root folder. Correct the file and your backend should load.

Regards,
ThemeBurn team
 TB Support
July 7, 2016 at 5:47 pm #49417
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