Category name appears wrongly

ThemeBurn SupportForumsOpenCart ThemesBurnEngineCategory name appears wrongly

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Hi,

I m using organie theme and I have successfully managed to change 3 out of 5 category. I have deleted the problem category and add in the correct entry but is still showing “bread” and “dried food”

June 19, 2017 at 12:07 pm #59931

Hi,

Can you try to:

- clear theme cache – http://i.imgur.com/R7RUA6O.png
- rebuild categories – http://i.imgur.com/7zGyT8j.png

BR,
ThemeBurn team

June 20, 2017 at 12:03 pm #59973

Hi,

After three hours waiting, the category names appeared correctly. I dont know why.
Today, when I use page builder, same results are happening. The changes are save but it isnt appearing on the website and I have tried out the methods you mentioned. I use different browser, different device but the website still appears unchanged. Why is this?

Thanks

June 20, 2017 at 3:56 pm #59975

Hi,

Your browser is not of importance in this case. The problem most likely comes from category caching. All category queries from database are demanding server resources and that is why they are cached. Our Menu Composer tool adds more server load and that is why theme caches queries too. The best practice while you still setup your store is to turn OFF all theme cache.

If you are still having problems with content not appearing immediately, we will need website url and admin access to check your configuration. We will also need to know the exact steps you have done.

BR,
ThemeBurn team

June 20, 2017 at 4:38 pm #59976

Hi,

I have turned off the theme cache yesterday. And there are no changes to the website ’till now.
URL: ajaesthetic.com
Please email me for admin access.

Thanks

June 21, 2017 at 4:53 am #59979

Hello,

Can someone answer me please?

June 22, 2017 at 6:47 am #59987

Hi,

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team

June 23, 2017 at 3:51 pm #60020

Hi,

Please log in and see what are the errors;

June 23, 2017 at 6:19 pm #60036
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