This topic has 2 voices, contains 15 replies, and was last updated by  TB Support 2485 days ago.

Category name appears wrongly

ThemeBurn Support › Forums › OpenCart Themes › BurnEngine › Category name appears wrongly

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Hi,

I m using organie theme and I have successfully managed to change 3 out of 5 category. I have deleted the problem category and add in the correct entry but is still showing “bread” and “dried food”
 intelisb
June 19, 2017 at 12:07 pm #59931

Hi,

Can you try to:

- clear theme cache – http://i.imgur.com/R7RUA6O.png
- rebuild categories – http://i.imgur.com/7zGyT8j.png

BR,
ThemeBurn team
 TB Support
June 20, 2017 at 12:03 pm #59973

Hi,

After three hours waiting, the category names appeared correctly. I dont know why.
Today, when I use page builder, same results are happening. The changes are save but it isnt appearing on the website and I have tried out the methods you mentioned. I use different browser, different device but the website still appears unchanged. Why is this?

Thanks
 intelisb
June 20, 2017 at 3:56 pm #59975

Hi,

Your browser is not of importance in this case. The problem most likely comes from category caching. All category queries from database are demanding server resources and that is why they are cached. Our Menu Composer tool adds more server load and that is why theme caches queries too. The best practice while you still setup your store is to turn OFF all theme cache.

If you are still having problems with content not appearing immediately, we will need website url and admin access to check your configuration. We will also need to know the exact steps you have done.

BR,
ThemeBurn team
 TB Support
June 20, 2017 at 4:38 pm #59976

Hi,

I have turned off the theme cache yesterday. And there are no changes to the website ’till now.
URL: ajaesthetic.com
Please email me for admin access.

Thanks
 intelisb
June 21, 2017 at 4:53 am #59979

Hello,

Can someone answer me please?
 intelisb
June 22, 2017 at 6:47 am #59987

Hi,

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
June 23, 2017 at 3:51 pm #60020

Hi,

Please log in and see what are the errors;
 intelisb
June 23, 2017 at 6:19 pm #60036

Hi,

We’ve checked the product page you have linked and it seems you have missed to change the design override option with the correct layout. We’ve changed it for you and now content for Dr.CYj shows fine. Here are exact steps to create custom product page:

http://support.themeburn.com/topic/create-custom-product-page

P.S. Not very sure why the category rename problem came on first place, but we cannot replicate it anymore. We’ve created a new category and renamed old ones and everything worked just fine.

BR,
ThemeBurn team
 TB Support
June 26, 2017 at 4:25 pm #60059

Hi,

Thanks for the reply. How can I remove dr.cyj “product” listing in dr.cyj shop?
 intelisb
June 28, 2017 at 9:02 am #60101

Hi,

I have updated on most of my pages. Everything is fine except when I edit footer and contact us, changes are not showing again. Please help.

Thanks
 intelisb
June 28, 2017 at 1:05 pm #60115

Hi,

We’ve checked your Page Builder settings and it seems Global footer content is not changed:

http://i.imgur.com/DHYPGm6.png

We’ve tested and put a new address in the icon list that holds contact details and it worked just fine (it is restored back to defaults now).

http://i.imgur.com/ABTwrpY.png

Can you please check?

BR,
ThemeBurn team
 TB Support
July 3, 2017 at 11:43 am #60164

Hi,

Footer is fine now. I Still cannot make any changes to “contact us” page. Please look into this
 intelisb
July 4, 2017 at 10:02 am #60196

Hi,

You two saved scopes for the same page (Contact Us):

- Layout > Contact
- System > Information > Contact

Since system scopes are with greater priority your layout scope changes will not appear. A solution would be to delete the system scope.

BR,
ThemeBurn team
 TB Support
July 4, 2017 at 11:46 am #60202

Hi,

I have deleted the system scope but still cannot make changes
 intelisb
July 5, 2017 at 11:33 am #60236
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