This topic has 2 voices, contains 17 replies, and was last updated by  TB Support 2701 days ago.

Checkout page not showing properly

Tagged: 

ThemeBurn Support › Forums › OpenCart Themes › BurnEngine › Checkout page not showing properly

This topic has been marked as not resolved.

I have installed Tehchnopolis theme.
It’s not working properly.
It is showing checkout page without any formatting / Design.
I have attached the screenshot of Both the checkout page and cart.
Cart page is working fine but not the checkout.
Please have a look
 uskotwal
November 3, 2016 at 5:11 pm #52764

Hi,

The two attached screenshots look exactly the same. Can you please check? We will also need the live website.

BR,
ThemeBurn team
 TB Support
November 4, 2016 at 6:20 pm #52817

Hi,
This is the checkout page.

I have attached the screenshot of the checkout page again.

You can login to my server (Through remote connection) and have a look

Regards,
Kunal
 uskotwal
November 7, 2016 at 4:23 pm #52848

Hi Kunal,

Can you provide website url and admin access as well?

Thanks,
ThemeBurn team
 TB Support
November 10, 2016 at 4:21 pm #52934
 uskotwal
November 14, 2016 at 11:01 am #53058

Can I expect a reply?
 uskotwal
November 14, 2016 at 5:34 pm #53083

Hi,

Your problem is not ignored, but we are still investigating the cause.

Thank you for your patience!

BR,
ThemeBurn team
 TB Support
November 15, 2016 at 1:48 am #53117

Hi,

you have supplied incorrect FTP credentials. We cannot access giftstoindia.com site data in order to investigate your issue further. We have access to ‘giftstoindia.pro’ page instead of ‘giftstoindia.com’

Can you please check and send the correct FTP data ?

Regards,
ThemeBurn team
 TB Support
November 15, 2016 at 4:48 pm #53154

When did I provide you the FTP details for giftstoindia.pro ?
I only gave you the Remote Connection Details for giftstoindia.com server and Opencart Admin login for giftstoindia.com .
 uskotwal
November 15, 2016 at 5:10 pm #53156

It seems we can login with FTP with the credentials you have provided, which takes us to ‘giftstoindia.pro’ site. We tried with remote desktop connection and same credentials and it leads correctly to ‘giftstoindia.com’, so everything is okay, our bad.

We’ll let you know when we have more info on your issue.

Regards,
ThemeBurn team
 TB Support
November 15, 2016 at 5:20 pm #53157

How much more time you need?
It’s been around 2 weeks.
 uskotwal
November 16, 2016 at 2:31 pm #53190

Hi,

it seems there is an issue between the OpenCart version you are currently using (1.5.6.0) and our OpenCart Performance+ extension. As 1.5.6.0 is quite old, buggy and not supported (this is actually our first support case with it), we can’t just fix our extension. You have either to upgrade your OpenCart installation to 1.5.6.4 or refrain from using this extension.

Sorry for taking so long, but this issue is very specific and affects very old OpenCart version.

Regards,
ThemeBurn team
 TB Support
November 16, 2016 at 4:31 pm #53191

Why it was working fine on the day I installed it?
It started showing error on the second day.
 uskotwal
November 16, 2016 at 4:46 pm #53192

You have to keep the ‘OpenCart Performance+’ extension off. It breaks the checkout with OpenCart 1.5.6.0. If you upgrade to 1.5.6.4 (which should be relatively easy), you can install ‘OpenCart Performance+’ again. Can’t really guess what happened on the first day.

Regards,
ThemeBurn team
 TB Support
November 16, 2016 at 5:24 pm #53193

Hi,

You know what?
Because of your theme my website is now messed up.
You take ages to reply to the support forum.

You said, your theme does not support 1.5 version. After loosing many sales I finally decided to upgrade it and install a latest Version of Opencart.

When I try to install BurnEngine extension I get error: “BurnEngine has not booted. This can be a result of an improper installation or an event deletion from a third party plugin.”

When I activated the theme, I got an error: A theme has not been assigned to this store!

Now, you have all the details of my server.
I have installed everything from scratch.

Please login and fix it.

Regards,
Kunal
 uskotwal
November 25, 2016 at 2:37 pm #53669
Viewing 15 posts - 1 through 15 (of 18 total)
1 2
  • You must be logged in to reply to this topic.