This topic has 3 voices, contains 7 replies, and was last updated by  TB Support 4432 days ago.

contact page will not give a success message

ThemeBurn Support › Forums › HTML Templates › Shoppica HTML Theme › contact page will not give a success message

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this is the error I get when submitting from contact us on sportiquesf,com

the message seems to get redirected ?? I cannot figure it out

thanks
 geoffrow
February 11, 2012 at 1:13 pm #6074

There is an issue with this file – catalog/language/english/information/contact.php

You have either empty lines before the opening <?php or after the closing ?> php tag. Remove them and see if the issue still persists. Actually, you can remove the closing ?> tag at all. It is useless.

The other reason for this error is when you save the file with UTF-8 with BOM encoding. This is discussed here.

Regards,
ThemeBurn team
 TB Support
February 13, 2012 at 12:01 pm #6136

I tried your suggestions and cannot get it working. I will attach my footer.tpl and see if I still did not fix it correctly. I will keep trying though! I know how busy you guys must be so thanks for your time
Regards
 geoffrow
February 21, 2012 at 10:20 pm #6433

Hi,

I have accidentally posted a wrong information about the problematic file in the post above. I have corrected the post. The file you need to check for empty lines is catalog/language/english/information/contact.php

Sorry for throwing you into confusion.

Regards,
ThemeBurn team
 TB Support
February 23, 2012 at 12:24 pm #6472

now I am confused…

first reply—>There is an issue with this file – catalog/language/english/information/contact.php

2nd reply —>The file you need to check for empty lines is catalog/language/english/information/contact.php

they are the same file? or is the 2nd location supposed to be a different file?

thanks
 geoffrow
February 26, 2012 at 10:24 pm #6538

Hi Geoff
TB did say that they had “corrected” the post.
I am taking that to mean they edited the original post to change the file from the wrong one to the correct one.
 GWP
February 26, 2012 at 10:34 pm #6539

FIXED

the first file you suggested was correct
one of my employees had put a incorrect bracket in the success message text. silly
 geoffrow
February 26, 2012 at 10:51 pm #6540

Glad everything is OK now :)

Best,
ThemeBurn team
 TB Support
February 27, 2012 at 11:47 am #6554
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