I bought the theme today, and whenever I want I get this error
I am running OC 2.2 With an RTL language
Thanks
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Hi,
We will need the website url, admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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I really appreciate your efforts. The Theme is amazing, but I really need to get this problem solved.
an Image has been attached.
Thanks
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Any chance of getting support with this issue ?
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Hi,
Your problem has not been ignored. Unfortunately, some issues take more than the regular “2 business days” time to get resolved.
Thanks for the patience.
BR,
ThemeBurn team
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Thanks for your reply. I appreciate your efforts.
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Hello,
we have fixed the issues with the error message you were receiving. It seems your server is using an extension, called ‘mod_security’, which makes very paranoid restrictions to your environment.
You could face additional issues, which are not connected with our theme. You could ask your administrator to disable the ‘mod_security’ extension or at least increase its SecRequestBodyNoFilesLimit value.
This issue is very specific and rare, that’s why it took longer to resolve. Thanks for the patience.
Regards,
ThemeBurn team
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Thank you guys for your help. a 5 star theme and support.
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Glad we’ve helped!
If you are happy with Technopolis, we will be grateful, if you rate our theme in ThemeForest.
BR,
ThemeBurn team
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