This topic has 2 voices, contains 11 replies, and was last updated by  TB Support 2017 days ago.

Countdown in product page – opencart 3.0

ThemeBurn Support › Forums › OpenCart Themes › Pavilion OpenCart Theme › Countdown in product page – opencart 3.0

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Hi,

we cannot get the countdown on the product page to work. Could you please check? We have opnecart 3.0.2 and pavilion theme, we also checked on organie theme (opencart 3.0.2) and it also isn’t working.

https://aligator.si/imuno-c-plus-eng

On featured and other (see frontpage https://aligator.si/) it work’s normally.
 neojedi
September 13, 2018 at 1:23 pm #65458

Hi,

By default the countdown block is not added in the product page layout. You can easily add it from Page Builder > Content > All products:

https://i.imgur.com/k1YDiwg.png

BR,
ThemeBurn team
 TB Support
September 13, 2018 at 2:42 pm #65459

Hi,

Yes we know, we did that. The problem is that the countdown doesn’t count down … it does nothing check the above link.

https://aligator.si/imuno-c-plus-eng

We have of course set the start and end of special price in product as well.
 neojedi
September 13, 2018 at 3:05 pm #65462

Hi,

We see no errors on the front end. Will need admin and ftp to check it more thoroughly.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
September 14, 2018 at 9:22 am #65465
  • This reply was modified 2044 days ago by  neojedi.
 neojedi
September 14, 2018 at 10:23 am #65468

Hi,

We’ve tried to login, but both admin and ftp credentials are not correct. Can you please check again?

BR,
ThemeBurn team
 TB Support
September 20, 2018 at 9:56 am #65533

Hi, sorry for the long reply … the access should be working now.

Check this product please https://aligator.si/index.php?route=product/product&product_id=104

thanks.
 neojedi
September 30, 2018 at 10:39 pm #65644

Hi,

We’ve had no better success in logging into your hosting, however we’ve found where the problem comes from. Here are the steps to fix it:

1) Open catalog/view/theme/BurnEngine/template/product/product.twig

2) Find this code line:

<span class="tb_counter_time" data-special-price-end-date="{{ (product.special_date_end|date('U'))|date('Y/m/d') }}">

3) Replace it with:

<span class="tb_counter_time" data-special-price-end-date="{{ (product_info.special_date_end|date('U'))|date('Y/m/d') }}">

4) Clear your OpenCart theme cache:

https://i.imgur.com/OOpxpMU.png

BR,
ThemeBurn team
 TB Support
October 8, 2018 at 12:55 pm #65759

Hi just tried your solution. It still doesn’t work. Did everything also cleared all cache. Backend should be working now, for FTP we are checking with our provider.

https://aligator.si/index.php?route=product/product&product_id=104
 neojedi
October 8, 2018 at 1:36 pm #65762

Hi,

Unfortunately we cannot resolve the problem until we login into your server and check. The fix we’ve provided works locally.

BR,
ThemeBurn team
 TB Support
October 9, 2018 at 9:19 am #65777

it’s working now. Your solution was correct.

br
 neojedi
October 10, 2018 at 11:21 am #65789

Glad to see the problem has been resolved :)

BR,
ThemeBurn team
 TB Support
October 11, 2018 at 9:23 am #65804
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