Hi,
we cannot get the countdown on the product page to work. Could you please check? We have opnecart 3.0.2 and pavilion theme, we also checked on organie theme (opencart 3.0.2) and it also isn’t working.
https://aligator.si/imuno-c-plus-eng
On featured and other (see frontpage https://aligator.si/) it work’s normally.
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Hi,
By default the countdown block is not added in the product page layout. You can easily add it from Page Builder > Content > All products:
https://i.imgur.com/k1YDiwg.png
BR,
ThemeBurn team
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Hi,
Yes we know, we did that. The problem is that the countdown doesn’t count down … it does nothing check the above link.
https://aligator.si/imuno-c-plus-eng
We have of course set the start and end of special price in product as well.
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Hi,
We see no errors on the front end. Will need admin and ftp to check it more thoroughly.
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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This reply was modified 2045 days ago by neojedi.
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Hi,
We’ve tried to login, but both admin and ftp credentials are not correct. Can you please check again?
BR,
ThemeBurn team
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Hi, sorry for the long reply … the access should be working now.
Check this product please https://aligator.si/index.php?route=product/product&product_id=104
thanks.
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Hi,
We’ve had no better success in logging into your hosting, however we’ve found where the problem comes from. Here are the steps to fix it:
1) Open catalog/view/theme/BurnEngine/template/product/product.twig
2) Find this code line:
<span class="tb_counter_time" data-special-price-end-date="{{ (product.special_date_end|date('U'))|date('Y/m/d') }}">
3) Replace it with:
<span class="tb_counter_time" data-special-price-end-date="{{ (product_info.special_date_end|date('U'))|date('Y/m/d') }}">
4) Clear your OpenCart theme cache:
https://i.imgur.com/OOpxpMU.png
BR,
ThemeBurn team
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Hi just tried your solution. It still doesn’t work. Did everything also cleared all cache. Backend should be working now, for FTP we are checking with our provider.
https://aligator.si/index.php?route=product/product&product_id=104
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Hi,
Unfortunately we cannot resolve the problem until we login into your server and check. The fix we’ve provided works locally.
BR,
ThemeBurn team
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it’s working now. Your solution was correct.
br
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Glad to see the problem has been resolved
BR,
ThemeBurn team
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