Email not Sending To Admin (Only) – On Product Returns – History

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This topic has been marked as not a support question.

Emails to an admin is working fine on product order status change but email is not sending to admin when admin change product status from Product Returns History. Rest of the places are successfully sending emails to customers and admins.
I have setup SMTP successfully and it’s working fine.

Please let me know what’s the issue?

February 10, 2018 at 3:06 pm #63500

@ThemeBurn Please reply for my problem. It’s gonna too late

March 5, 2018 at 4:45 pm #63691


We are sorry we were not able to help you in time. In fact our entire support service has been missing for the last 30 days due to company issues. For a very short period we’ve left without any staff to handle requests and it took us some time to resolve this problem. We’ve now managed to restore our service and support will be provided with the normal rate.

Back to your problem – this does not seem to be a theme related issue. BurnEngine does not alter any main sending functionality.

ThemeBurn team

March 29, 2018 at 10:45 pm #63836
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