This topic has 3 voices, contains 5 replies, and was last updated by  TB Support 2580 days ago.

ERROR 500 admin panel

ThemeBurn Support › Forums › OpenCart Themes › Kiddos OpenCart Theme › ERROR 500 admin panel

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Hi guys! I’m getting an popup with error 500 when access my admin panel on Kiddos template! zvezdabrasil.com.br

Could u helpe-me, please?

 

 

Thank u!!!
 gabriel_alamo
March 13, 2017 at 5:41 pm #57388

Hi,

We will need the admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
March 13, 2017 at 6:00 pm #57392

I’ ve send now!!!

Thank u!!!
 gabriel_alamo
March 13, 2017 at 6:59 pm #57396

Hi,

we were able to access your admin panel without any issues. Can you please give us more details on the problem- how to reproduce it. You could also provide a screenshot.

We have noticed that you are using a rather old version of Kiddos, you should upgrade your theme to the latest version from themeforest.

Regards,
ThemeBurn team
 TB Support
March 15, 2017 at 11:08 pm #57444

This problem still for me to and that is showing not every time. When it happens I see this text:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.

Some time that I see in frontend, when I push on product which I find from search bar. If I push on product directly on categories all is ok. I need to answer in this question.

Info:
Current storeYour Store (Default)
Current themeKiddos v1.2.2 /installed on 25.03.2017 10:14/
BurnEngine version1.2.2
OpenCart version2.3.0.2
HTTP ServerApache
MySQL server version10.0.29-MariaDB
PHP version5.4.45
PHP memory limit256 MB
PHP Zip extensionYes
 gardenvista
March 26, 2017 at 5:38 pm #57748

Hi,

We’ve re-checked your website everything worked fine again. Here is a short video:

https://nimbus.everhelper.me/client/notes/share/835828/nu9l39oy7cf21chcbqks

BR,
ThemeBurn team
 TB Support
March 28, 2017 at 10:57 pm #57806
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