"Error undefined" appearing in back-office + problem uploading extensions

ThemeBurn SupportForumsOpenCart ThemesBurnEngine"Error undefined" appearing in back-office + problem uploading extensions

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Dear Support Team,

It’s us again asking for your help. We have several issues.

1. Every time we log-in in our admin back-office we get ‘Error undefined’ message. We click on the OK and it disappears. Then it reappears every time we move to a new tab and page. It is very annoying. Also, the functions and command buttons on many pages don’t respond. Forexmaple, the upload button on the Extensions page and others too e.g. deleting some orders, etc.

2. We tried to upload the Facebook Ads Extension for Open cart but it was not possible for the reasons described above. The upload begins and then the Error undefined message appears again, blocking the process. We used facebook’s instructions here: https://www.facebook.com/business/help/1494437460610744?helpref=faq_content

3. We want to instal the Facebook pixel code and tried to locate the header code for our website. How can we do that?

Thank you very much in advance for your help!

Greetings,

Vesela

  • This reply was modified 17 days ago by  yoghsoap.
  • This reply was modified 17 days ago by  yoghsoap.
  • This reply was modified 17 days ago by  yoghsoap. Reason: Uploaded screenshots of the problem
September 29, 2018 at 2:52 pm #65634

Dear Support Team,
In addition, the problem with switching from EN to BG language version of the webiste is still there.
Sometimes it works, most of the time it doesn’t.
Thanks you!
Vesela

October 5, 2018 at 12:27 pm #65714

Hi Vesela,

Your configuration was pointing to the non www website url and the redirect was pointing to the www version. This was causing problems in administration. We’ve fixed it and now everything should be OK.

About language problem – we were not able to see anything wrong, besides you haven’t added Bulgarian translation of the theme. More information can be found here:

http://support.themeburn.com/topic/localization-add-new-language-2

BR,
ThemeBurn team

October 8, 2018 at 10:09 am #65728

Dear Support Team,
Thank you very much and sorry to bother you again.
BUT
1. The problem with the ERROR UNDEFINED in the back office disappeared for a few days after you fixed it to our greatest joy and now it has returned. It reappeared when I clicked to view one of our orders. I attch the screenshot from today.
2. We’re unable to delete orders that have expired or cancelled from the system. Can you help us with that?
3. We want to instal Facebook’s pixel on our website https://www.yoghsoap.com. We tried to upload the Facebook Ads Extension for Open cart but it was not possible. The upload begins and then the Error undefined message appears again, blocking the process. We used facebook’s instructions here: https://www.facebook.com/business/help/1494437460610744?helpref=faq_content
3. Where is the header code for our website. How can we add code to it so that we try and manually add the Facebook pixel?

Thank you very much in advance for your help!

Greetings,

Vesela

October 12, 2018 at 5:16 pm #65813
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