This topic has 2 voices, contains 8 replies, and was last updated by TB Support 2642 days ago.

Help with a Fatal Error of Unclosed Slots

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Hello, I have purchased this theme but unfortunately, it does not display price and href of products correctly on all modules that are available on the Page Builder, such as Featured Products, Latest Products, etc … all of them don’t display price and href correctly. What I did, I checked the database and it is okay and not corrupted, so I thought this is a bug for the theme developer to fix. I debugged the error which I got all the time and they came from this file: `Fatal Error: You have unclosed slots : array ( 0 => 'internal_request.products', 1 => 'internal_request.products_listing', ) in /XXXXXXXXXXX/system/vendor/BurnEngine/library/ViewSlot.php on line 30 Please, check your script for errors. Terminating sript execution.` PS: I did not modify any of the theme code. Other parts besides all modules came from the Page Builder are okay. What to do? Pls help me to fix it. Thanks, Chris	tchristian
January 15, 2017 at 7:26 am #55443
Hi Chris, You are the first one that reports such a problem and we will need the website url, admin and ftp access, so we can check. You can use hidepost to share private information with the support staff. BR, ThemeBurn team	TB Support
January 17, 2017 at 11:51 pm #55555
Hi TB, Thanks for your reply, yes, I hope I would be the last one too . I noticed that one of the post topic also in Technopolis who was asking that the price and link did not display correctly. Well, it also happens to me at first, then I debugged and found the error mentioned above. Looking forward to your reply soon. Thank you!	tchristian
January 19, 2017 at 11:57 am #55598
Hi TB, It has been a while and I do not see any progress. So are you going to support me or not? I would file a report to themeforest and ask for a refund. Thanks.	tchristian
January 23, 2017 at 7:45 am #55726
Hi TB, i can understand u are a small company. But you have to understand that a customer cannot wait that long too. Especially when they don’t get any reply. You have all the right to be ignorance. But I have the right to have my money back if I don’t get any support from you. I have not asked for a refund yet but I will if I do not hear news from you (it has been 4 days after my last reply and I cannot wait more). Are you able to support me or not?????	tchristian
January 23, 2017 at 1:27 pm #55728
Hi, Your problem has not been ignored! It is true that most of the support issues take no more than a few days to get resolved, there are some that take a bit longer. Sorry for the delay and thanks for your patience. BR, ThemeBurn team	TB Support
January 24, 2017 at 1:29 am #55773
Hi, we checked your installation. It took more time because you have custom hand made modifications to opencart core files, which conflicts with the theme’s expectations how the opencart code should behave. Generally in such cases we mark the topic as ‘not a support question’. In your case we decided to fix the issue because of the long delay of the support. We had to modify the theme’s `vqmod\xml\tb_compatibility.xml`, so be careful if you have to overwrite it for some reason. Regards, ThemeBurn team	TB Support
January 24, 2017 at 9:26 am #55782
Hi TB, Many thanks for your reply and fix, I really appreciate it very much. Your will to fix and take further step more than you normally would do has made you a super star and therefore I would rate the best star on themeforest for you and your team. My apology if I was sounded too pushy, it was due to my frustration. If only you could reply something at least just so I could know that you are still trying to find solution to fix it, maybe I could keep my patience. Thank you for your note regarding the core file modifications. BR, Chris	tchristian
January 24, 2017 at 11:04 am #55788
Happy to see everything is fine now. Thanks for the positive rating as well! ThemeBurn team	TB Support
January 26, 2017 at 2:11 am #55854

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