We are sorry we were not able to help you in time. In fact our entire support service has been missing for the last 30 days due to company issues. For a very short period we’ve left without any staff to handle requests and it took us some time to resolve this problem. We’ve now managed to restore our service and support will be provided with the normal rate.
About your problem – most likely the problem is caused by the “cross origin browser requests” rule. E.g. your website default url address is site.com and you open http://www.site.com, or your default url is HTTPS and you request the HTTP version. The best practice is to redirect all possible variations to a single url. E.g.