Hi,
I got an error when trying to install burn engine and now when I try enable it to the theme I get
BurnEngine has not booted. This can be a result of an improper installation or an event deletion from a third party plugin.
Thanks
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Hi,
We will need the website url, admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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Hi ,
Any luck with this ?
Thanks
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Hi,
We’ve only uninstalled and then again installed BurnEngine from Admin > Extensions > Themes and everything is working fine now.
BR,
ThemeBurn team
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Glad we’ve helped.
BR,
ThemeBurn team
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Please can you install the sample data ? I dont see the alert popup to install it
I would like to setup the site to look like
http://demo.themeburn.com/kiddos/2/
thanks
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Hi,
Can you try to update? There is a new Kiddos (and BurnEngine) version that you can download from ThemeForest. To get the sample data dialog again, you need to uninstall and again install the BurnEngine module.
BR,
ThemeBurn team
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Thanks I couldnt get it to work the first time im scared I break something
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Glad we’ve helped
BR,
ThemeBurn team
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Hi ,
I have changed the phone number on the top of the page but it is not taking effect,
It shows on other pages but not the home page I have cleared my cache on my browser what more can I do
Thanks
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Hi,
Changes does not take effect as there is a custom header saved only for the first (home) page.
1) Go to Page Builder > Header
2) From the scopes dropdown, choose “Home” and edit it too.
3) To see which pages has their own settings, open the scopes dropdown again and check the “Modified” section at the very bottom.
BR,
ThemeBurn team.
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