This topic has 3 voices, contains 6 replies, and was last updated by TB Support WP 3559 days ago.

Latest release 1.4.3 cannot unzip main theme install file from Themeforest

Tagged: Update package

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Hi, I have now downloaded both the main install files only and also the full files and documentation and neither of the main Shoppica installation files will unzip, it is as though they are corrupted, I have tried several times and it fails every time, I want to update the site but cannot. Can you please update the package or let me have the new files. Thanks Tom	hodgsondesign
June 3, 2014 at 6:41 pm #32180
Hello, Zip archive is not corrupted. Do you use MAC? If yes please use another archive program and it should work. Best, ThemeBurn team	TB Support WP
June 5, 2014 at 10:02 am #32193
Yes I do and yes that is the first thing I tried to no avail. Why wouldn’t you make it compatible for both like you used to. The main zip with all documentation unzips fine. It’s the installable theme zip file which doesn’t. Seems like a bit of an oversight to be honest.	hodgsondesign
June 5, 2014 at 10:28 am #32202
Can’t believe I have just waited 2 days for you to tell me to use a different program and not even given a link to a download which unzips correctly. That’s not very good support on my opinion.	hodgsondesign
June 5, 2014 at 10:29 am #32203
Hi, Please contact us at quote@themeburn.com and we will send you theme files again. Best, ThemeBurn team	TB Support WP
June 5, 2014 at 10:33 am #32206
I have the same problem. I used a different program and now I have a problem with a functions.php	diffur
July 13, 2014 at 11:24 am #32535
Hi, Please contact us at quote@themeburn.com and we will send you theme files again. Best, ThemeBurn team	TB Support WP
July 22, 2014 at 3:06 pm #32601

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