Loading page wherever I click on Burn Engine Admin Panel

ThemeBurn SupportForumsOpenCart ThemesPavilion OpenCart ThemeLoading page wherever I click on Burn Engine Admin Panel

This topic has been marked as resolved.

opencart version: 2.3.0.2

Hi, I have just recently purchased the Pavilion opencart Theme. I installed it as described. However, immediately after installation of Burn Engine Theme in the admin panel, a loading page popped up which just kept loading. When I returned to the admin panel, I could see the Burn Engine Panel but no matter where I clicked on it I received the same loading page again. I did an uninstall and reinstall but had the same issue.

The front page also seems a bit off. All the data that would supposedly be on the top or bottom is to the left of the page. I am adding the link to the homepage for reference.

http://www.serafinafae.com/development/home/

Best wishes,

SerafinaFae

June 18, 2017 at 11:08 pm #59912

Hi Serafina,

From what we see, your OpenCart configuration is broken. You need to check your config.php and admin/config.php files and fix the the path of your store there.

We could take a look, but will need the website admin and ftp access.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team

June 19, 2017 at 9:55 am #59914

Hi,

Thank you very much for your reply and for your insight. We could fix the issue following your suggestions.

Best wishes,

SerafinaFae

June 19, 2017 at 10:03 pm #59959

Glad to see you have managed to fix the problem :)

BR,
ThemeBurn team

June 20, 2017 at 11:17 am #59966
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.