opencart version: 2.3.0.2
Hi, I have just recently purchased the Pavilion opencart Theme. I installed it as described. However, immediately after installation of Burn Engine Theme in the admin panel, a loading page popped up which just kept loading. When I returned to the admin panel, I could see the Burn Engine Panel but no matter where I clicked on it I received the same loading page again. I did an uninstall and reinstall but had the same issue.
The front page also seems a bit off. All the data that would supposedly be on the top or bottom is to the left of the page. I am adding the link to the homepage for reference.
http://www.serafinafae.com/development/home/
Best wishes,
SerafinaFae
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Hi Serafina,
From what we see, your OpenCart configuration is broken. You need to check your config.php and admin/config.php files and fix the the path of your store there.
We could take a look, but will need the website admin and ftp access.
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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Hi,
Thank you very much for your reply and for your insight. We could fix the issue following your suggestions.
Best wishes,
SerafinaFae
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Glad to see you have managed to fix the problem
BR,
ThemeBurn team
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