Page builder endless loading

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Hello,

I have seen some topics from other users who have faced the same problem but i couldn’t find any soloution for my case. When i enter the page builder area the page is just loading and loading without any result, so i cannot edit anything.

I have seen your answer in the topic below:

http://support.themeburn.com/topic/page-builder-not-loading

My htacces file has also these lines:

# php -- BEGIN cPanel-generated handler, do not edit
# Set the “ea-php70” package as the default “PHP” programming language.
<IfModule mime_module>
  AddType application/x-httpd-ea-php70 .php .php7 .phtml
</IfModule>
# php -- END cPanel-generated handler, do not edit

and i tried to remove them as it is refered on your answer in that topic but still nothing happens. Could you please take a look. You can find the site and ftp access below:

December 12, 2018 at 10:08 pm #66503

Hi,

Can you please check the credentials you have provided? FTP has connected but cannot find the remote location.

BR,
ThemeBurn team

December 14, 2018 at 4:15 pm #66517

Hello,

Thank you very much for your response.
I suppose that you have tried to connect with filezilla.
Well, it seems that there must be a problem with filezilla which i am trying to figure it out with my hosting provider.
Please see my answer below:

Could you please try these solutions?

Thank you in advance.

  • This reply was modified 280 days ago by  kosadam.
  • This reply was modified 280 days ago by  kosadam.
  • This reply was modified 280 days ago by  kosadam.
December 15, 2018 at 6:24 pm #66522

Hello,

Any news?
Looking forward for your answer.
I really can’t edit anything. Please help!

Thank you!

  • This reply was modified 275 days ago by  kosadam.
December 20, 2018 at 10:02 pm #66566

Hi, we can’t figure out what’s going on with your hosting. In fact the script behavior is so strange that we can’t even assume the cause of the errors. The script execution terminates randomly without a reason and it seems there are some server limitations that are hard to find. You can either change your hosting or apply for refund. We cannot help here, sorry for the inconvenience.

Regards,
ThemeBurn team

December 21, 2018 at 5:14 pm #66585

Hi again,

After a lot of searching i finally figured it out!
Well after some upgrades to my hosting the php version was set to 7.0 and that seems to be problem.
I set php version to 5.6 and it seems to work without any problems.
Does the technopolis theme have any update for php 7.xx ?
In my case the BurnEngine version is 1.2.7.

December 29, 2018 at 8:32 pm #66622

Hi,

Generally all themes are compatible with PHP 7 as well. Not sure what exactly is wrong on your server environment though.

BR,
ThemeBurn team

January 8, 2019 at 10:29 pm #66718
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