Page Builder Stuck at Loading

ThemeBurn SupportForumsOpenCart ThemesPavilion OpenCart ThemePage Builder Stuck at Loading

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Stuck as seen in attached photo.

I cannot modify my pages now

  • This reply was modified 366 days ago by  pipoy.
September 18, 2017 at 2:10 pm #61702

Adding row is also hanging

September 18, 2017 at 2:20 pm #61706


I tried again and this time I opened Developer tools > network.

There is an error right here

September 21, 2017 at 12:22 pm #61740

I managed to fix the issue by downgrading PHP version.

September 21, 2017 at 12:32 pm #61741


Can you please provide more information about this issue? Do you have any logged errors that we can check? What was/is your PHP version before/after downgrade.

ThemeBurn team

September 21, 2017 at 4:56 pm #61752

I would be happy to

I am running on a VPS server using centos 7 + vestacp panel

By default its only running on php5.6

Since vestacp is open source, someone made a plugin to be able to upgrade your php version.

When I switch to all available php versions (7, 5.6 ,5.5) using that plugin, the issue exists.
Except using the default one, 5.6.

Attached are screenshot when I try to edit page builder

September 23, 2017 at 9:10 am #61770


We’ve logged into the admin panel, but you have downgraded your PHP version and the problem is not presented at the moment.

Do you have the option to provide a testing environment with a greater version, so we can check the problem? Or you can at least show what is the error response from the AJAX call:

ThemeBurn team

September 24, 2017 at 11:31 pm #61781


We will try to make you a testing environment in a few days.
Right now I experience other bugs outside burn engine. So there is actually no reason for me to use other PHP versions other than the default one in vestacp.

So my tracker for this bug is now closed and no reason to get fixed since other features are affected as well.

September 25, 2017 at 9:06 am #61792

This is the error from response tab

500 Internal Server Error

Internal Server Error
The server encountered an internal error or
misconfiguration and was unable to complete
your request.
Please contact the server administrator at to inform them of the time this error occurred,
and the actions you performed just before this error.
More information about this error may be available
in the server error log.

September 25, 2017 at 9:11 am #61793


Thanks for the info! It is a pity there is no exact error, but just the generic Internal Server Error. If you have more information in the future, please do not hesitate to share it with us.

ThemeBurn team

September 25, 2017 at 12:42 pm #61805
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