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Hello TB support,
I have a small password reset extension installed in a OC multistore 2.3.0.2 with BurnEngine V1.1.1.
In store 1, the password reset works, but in store 2 and 3 when cliciking on forgotten password link, goes to blank page.
Contacted developer, they checked all, but they says their files are ok, and has to do with Burnengine.
I attached the extension from developer.
Regards,
Ray
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Hi Ray,
We will need the website url, admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
BR,
ThemeBurn team
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Hi TB support,
You can access my site via:
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This reply was modified 2771 days ago by
 spiruella.
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Hi,
The problem with missing system pages can be fixed with clearing theme cache for each of the stores:
http://i.imgur.com/enbWVIt.png
We’ve done this for you and now the missing pages should be visible again.
BR,
ThemeBurn team
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Hello TB support,
Thanks for fast help, clearing cache i understand, but it was never enabled, the cache fills when disabled?
Regards,
Ray
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Hi Ray,
Clear cache function is also used to rebuild some Page Builder indexes and system pages configuration. Unfortunately, this is required since theme cannot “know”, if there are any new pages available, or you have setup a new multi-store.
BR,
ThemeBurn team
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Hello support,
Ok, clear, know now for next times.
Many thanks for help.
Regards,
Ray
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This reply was modified 2771 days ago by spiruella.
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Glad we’ve helped, Ray.
BR,
ThemeBurn team
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