Pavilion 1 -> 2 upgrade error

ThemeBurn SupportForumsOpenCart ThemesBurnEnginePavilion 1 -> 2 upgrade error

This topic has been marked as resolved.

Upgrading 1.2.9 does not work…

upgrading stylish theme, displays following error, and then freezes after OK, progress bar does not finish.

http://screencast.com/t/9rxtiqNc

http://screencast.com/t/slYWohqt1tp2

  • This reply was modified 1281 days ago by  bigmoon.
  • This reply was modified 1280 days ago by  TB Support.
  • This reply was modified 1260 days ago by  TB Support.
  • This reply was modified 1169 days ago by  bigmoon.
May 19, 2016 at 9:01 pm #47806

are we going to deal with this soon? I would like to upgrade.

May 25, 2016 at 9:02 pm #48094

Can you provide us with ftp to the site you wish to upgrade ?

You can use hidepost to share private information with the support staff.

May 26, 2016 at 12:02 pm #48116

I can give you test/dev site but want upgrade fixed so I can make changes to live site.

May 27, 2016 at 10:21 am #48145

Okay, give us test/dev site, so we can investigate safely without worrying about messing up the database.

May 27, 2016 at 11:11 am #48147

here you go:

May 27, 2016 at 12:41 pm #48153

Can you please create FTP account and share the credentials ? We do not need cpanel.

May 27, 2016 at 3:32 pm #48156

if you have cpanel you dont need ftp, or you can use code manager inside opencart (system>tools>code manager)

  • This reply was modified 1273 days ago by  bigmoon.
  • This reply was modified 1273 days ago by  TB Support.
  • This reply was modified 1260 days ago by  TB Support.
May 27, 2016 at 9:02 pm #48212

We need FTP account.

May 28, 2016 at 6:24 pm #48219

FTP = IS SAME as cpanel login

May 28, 2016 at 8:29 pm #48225

Sorry, but we cannot resolve the upgrade issue. It seems it is connected with the multistore, but is too entangled to be resolved within a reasonable time frame. The only option is to uninstall Pavilion 1 and install Pavilion 2 anew. You won’t loose any opencart data (products, categories, orders etc.), but you have to re-create your pages in the theme builder. Sorry for the inconvenience.

Regards,
ThemeBurn team

June 8, 2016 at 6:44 pm #48503

So the big question is.. will it work with multi-store once it is installed from scratch?

June 8, 2016 at 6:54 pm #48504

Well obviously since this is a live site I am not going to uninstall and re-install on live server…

So question is.. how to do it on dev server then migrate changes to live?

I can copy entire serer to dev server..

Dont know how to “uninstall” pavilion theme.

Can re-install and setup…

Don’t know how to migrate to live without overwriting important portions of the live DB, I assume only a few tables will need to be moved but don’t know which those are..

June 8, 2016 at 7:37 pm #48508

1) The multistore will work once it installed from scratch. The issue affects multistore upgrade from Pavilion 1 > 2 only.

2) You can copy your live site to a dev server as you suggest. You should uninstall Pavilion and then install BurnEngine and set up your site

3) After you have finished, you can copy BurnEngine package to yor live server, uninstall Pavilion module and then install BurnEngine. Then you should import the following two tables from the dev server to your live site – oc_burnengine_setting and oc_setting

4) Your live site should have BurnEngine installed without loosing orders.

P.S. Don’t use the BurnEngine version we uploaded to your dev server as it contains some debug code, which can slow down your site. Use the themeforest package.

P.S.2 Even if you try the above steps, make database backups to prevent unconsidered issues.

June 9, 2016 at 10:24 am #48523

kk tx, was expecting some DB changes… but new install does not seem to be working.. see other support requests… you can close this one since it covers my migration questions.

  • This reply was modified 1260 days ago by  bigmoon.
  • This reply was modified 1260 days ago by  TB Support.
  • This reply was modified 1260 days ago by  TB Support.
June 9, 2016 at 10:33 am #48526
Viewing 15 posts - 1 through 15 (of 18 total)
  • You must be logged in to reply to this topic.