Pavilion CP freezes after update from 2.2.6 to 2.3.1 (Urgent case)

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Dear support team,

I did a update from Pavilion 2.2.6 to latest 2.3.1 today. Now I can´t access the control panel for my OC store. When I had updated the files and log in to admin, I could see the updade Theme Burn message and the upgrade process was ok. Then I saved all settings like normally after a update. Then the problems started.

The first thing I saw was the BE icon in the admin menu that was gone, and I could not access TB control panel anymore. The loading icon is just spinning without any response at all. Also all the smaller product pictures seems to not work in front end.

I have tried to cleared cookies without any success. This is a running website so I wish that you guys can check it out as soon as possible.

Many thanks for quick help on this one!

November 14, 2018 at 1:08 am #66040


Unfortunately we were not able to login using the password you have provided. However this error very much looks like a missing .htaccess in system/vendor/BurnEngine:

ThemeBurn team

November 14, 2018 at 9:25 pm #66060

Hello again,

Many thanks for your reply and feedback! I compared my old htaccess file from backup with the new htaccess file from the upgrade files and my old one was filled with so much more settings, so the upgrade replaced the old working file without my fully knowledge.

Everything is working fine now and I´m happy again so we can close this one!

Best regards Thomas

November 15, 2018 at 5:54 pm #66074

Glad to see everything is fine, Thomas :)

ThemeBurn team

November 16, 2018 at 5:36 pm #66086
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