Pavilion Fatal error: 'Call to undefined method Customer::getGroupId()'

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Hi, I get this error after a customer has logged in and visits a page with products on. (“My account” etc works as usual. )

Fatal error: ‘Call to undefined method Customer::getGroupId()’
in /home/(account)/public_html/system/vendor/BurnEngine/catalog/plugin/ProductPlugin.php:258
Stack trace:
#0 system/vendor/BurnEngine/catalog/plugin/ProductPlugin.php(239): Theme_Catalog_ProductPlugin->addProductData(Array, Array)
#1 system/vendor/BurnEngine/widget/ProductsSystemWidget.php(146): Theme_Catalog_ProductPlugin->modifyProducts(Array, Array)
#2 system/vendor/BurnEngine/library/vendor/sfEventDispatcher.php(112): Theme_ProductsSystemWidget->filterProducts(Object(sfEvent), Array)
#3 system/vendor/BurnEngine/library/ViewSlot.php(51): sfEventDispatcher->filter(Object(sfEvent), Array)
#4 system/vendor/BurnEngine/library/ViewSlot.php(98): TB_ViewSlot->filter(‘product/categor…’, Array, Array)
#5 system/vendor/BurnEngine/library/ViewSlot.php(157): TB_ViewSlot->start(‘product/categor…’, Array)
#6 system/vendor/BurnEngine/library/ViewDataBag.php(146): TB_ViewSlot->startSystem(‘product/categor…’, Array)
#7 vqmod/vqcache/vq2-catalog_view_theme_BurnEngine_template_product_category.tpl(141): TB_ViewDataBag->slotStartSystem(‘product/categor…’, Array, true)
#8 vqmod/vqcache/vq2-system_engine_controller.php(136): require(‘/home/fwa/domai…’)
#9 vqmod/vqcache/vq2-catalog_controller_product_category.php(700): Controller->render()
#10 vqmod/vqcache/vq2-system_engine_front.php(53): ControllerProductCategory->index()
#11 vqmod/vqcache/vq2-system_engine_front.php(40): Front->execute(Object(Action))
#12 index.php(244): Front->dispatch(Object(Action), Object(Action))
#13 {main}

What can cause this. I have cleared the VQcache and rebuilt the caches.

April 18, 2017 at 3:22 pm #58367


Can we take a look at the live website? We will need need admin access to check your configuration.

You can use hidepost to share private information with the support staff.

ThemeBurn team

April 18, 2017 at 4:37 pm #58368

Thank you.

You’ll also see that BurnEngine is not loading into the admin menu. However I can access it via Modules.

April 18, 2017 at 7:22 pm #58374


We’ve prepared a small patch about the login problem. Can you please try to extract the attached zip to your store’s root folder?

ThemeBurn team

April 21, 2017 at 10:27 am #58459

Thank you. I will test now.

In between I have updated from 2.2.3 to 2.2.4

I also edited the XML in VQmod :

to reflect that I do not use /admin but have changed the admin-folder. Due to security.

I suggest you update your upgrade-instructions to say that IF a person have another admin-path than /admin, then the xml-files needs to be changed too.

Since the xml-files are not shown in the install-pack they are not natural to think about…

April 21, 2017 at 10:34 am #58461

I have now uploaded the new ProductPlugin.php and it fixed the log in problem.

Thank you.

April 21, 2017 at 10:37 am #58462

I also have an issue with the CommonPlugin.php:

From the error log in OC:

2017-04-21 9:37:35 – PHP Notice: Undefined index: path in /home/(path)/public_html/system/vendor/BurnEngine/catalog/plugin/CommonPlugin.php on line 305

Do you know what is causing this?

April 21, 2017 at 10:38 am #58463


We are still investigating the exact cause of this problem and will provide a fix with the next bugfix update.

ThemeBurn team

April 27, 2017 at 11:31 pm #58607
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