This topic has 2 voices, contains 12 replies, and was last updated by  TB Support 1886 days ago.

Problem loading page when edit blocks at theme Organie

Tagged: ,

ThemeBurn Support › Forums › OpenCart Themes › BurnEngine › Problem loading page when edit blocks at theme Organie

This topic has been marked as not resolved.

Hello,
I bought and installed the theme Organie to opencart 2.2.

Now, I have problem when edit the blocks. When I click on the edit button to edit a block, must to wait 20-25 seconds to load. The same problem happen when click to update settings. The site running on PHP 7.0, I don’t know if it matters.

The second problem is when installed the Blog (Stories) I received this error:
but this table not exist by default in opencart DB. Where is the problem?

I read a lot of topics from BurnEngine with the load time and i tried many solutions, but i not find a good one.

Please help me with a proper solution.

Thanks!
 Devpro
January 26, 2019 at 5:06 pm #66865

Please give me an answer to these problems because I want to put live site asap.

Thanks!
 Devpro
January 29, 2019 at 4:25 pm #66888

Hi,

We’ve uploaded a new Organie version that fixes lots of problems including some related with the SEO pack extension. Can you please try to update?

BR,
ThemeBurn team
 TB Support
February 5, 2019 at 2:25 pm #66979

Hello,

I updated the theme with the last version of burnengine 1.3.2.
The same problem when try to install the stories and i installed the SEO pack module, but no result.

And the same problem with the load of blocks. Nothing changed.

Could you check?

Thanks!
 Devpro
February 7, 2019 at 1:52 pm #67015

Hi,

Unfortunately we cannot reproduce the problem locally. Can you please provide a valid FTP account so we can check your installation?

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
February 8, 2019 at 11:33 am #67032

Hello,

Yes, of course.

I waiting your information and I hope to resolve the problem because I want to put live site.

Thanks!
 Devpro
February 8, 2019 at 11:40 am #67033

Hello,

I waiting 3 days for an answer and another week to respond for first time.

Could you help us with these problems? we are in a hurry because we can’t put live website due of this issues.

Thanks!
 Devpro
February 11, 2019 at 10:32 pm #67079

Hi,

We’ve logged using the credentials you have provided, but it seems we’ve logged to the wrong place:

https://i.imgur.com/r6kYD0V.png

There are no BurnEngine theme file, many other folders and files are not visible either. Can you please check? Another thing that might be the cause – the PHP version. 7.0 is not supported anymore by the PHP dev team and is causing problems on some hosting environments. Can you upgrade to 7.1 or 7.2?

We have some new fixes locally and will upload them once you provide a valid FTP details.

BR,
ThemeBurn team
 TB Support
February 12, 2019 at 10:18 am #67081

Hello,

Sorry my mistake. Below are the correct credentials.
The current version of PHP that running is 7.1. You can check.

Let me know if everything is ok.

Thanks!
 Devpro
February 12, 2019 at 3:23 pm #67130

Hi,

We’ve uploaded a few more fixes and the blog page now works fine. The slowdown in PageBuilder however is still there and we are still examining it. Will provide more information when we find something – please do not revoke the ftp and admin access.

BR,
ThemeBurn team
 TB Support
February 14, 2019 at 10:13 am #67154

Hi,

Now the Stories works, but you overwrite the files of the theme (and we already do the same when updated it) and overwrite our extra modifications in the files. Now must to check every modification in backup and put again in every file….

Please let me know when you are done because we are hurry and we can’t wait another week.

Thanks!
 Devpro
February 15, 2019 at 12:06 pm #67167

Hi,

Any answer for the problem? We can’t wait 2 weeks to resolve these problems, it is imposible and we lose money.

After your updates the extra tabs of the products don’t work, below an example:

http://nou.copilulverde.ro/carte-familia-buhaescu-personalizata-poster-poza-copilului-audio-prima-lectura

Thanks!
 Devpro
February 17, 2019 at 10:17 pm #67202

Hi,

We are sorry about overwriting your changes, but you haven’t told us about any theme modifications – that is why we’ve uploaded the entire theme package.

About the Page Builder – unfortunately we were not able to identify the exact cause, but most likely this is something related with the server environment. Until now no one has reported such an issue. Do you have any different hosting where you can check?

BR,
ThemeBurn team
 TB Support
February 19, 2019 at 11:24 pm #67226
Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.