This topic has 2 voices, contains 13 replies, and was last updated by  TB Support 2861 days ago.

Problem with demo data on new install open cart 2.2.0.0

ThemeBurn Support › Forums › OpenCart Themes › Kiddos OpenCart Theme › Problem with demo data on new install open cart 2.2.0.0

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Hello I would like to congratulate you on your theme it is very nice, however I am having difficulty installing the demo as seen in this link http://demo.themeburn.com/kiddos/2/. I have made a totally new installation of open cart with only the theme added and the button to Import Data was never presented to me. I tried uninstalling and reinstalling the theme as I found some posts suggesting that it would help but that did not help at all.

Since my customer was sold on the theme as presented in the demo , you can appreciate the importance of being able to solve this.

Kind Regards
 gpikou
June 21, 2016 at 4:55 pm #48947

Hi,

Are you using Safari? There is an unresolved bug that prevents the popup to show in this browser. Is this your case?

BR,
ThemeBurn team
 TB Support
June 21, 2016 at 5:02 pm #48950

Hi,

No I am using Chrome
 gpikou
June 21, 2016 at 5:06 pm #48951

Hi,

In this case, we will need the website url and admin access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
June 21, 2016 at 5:20 pm #48952

Hi,

This is a local XAMPP server that I am using before uploading to the real site, I do not know if I can give you access to the machine.

Is there any other advise?
 gpikou
June 21, 2016 at 5:25 pm #48953

Hi,

Tried installing open cart 2.1 but the same thing.
Do you know if the database collation has anything to do with this , because mine are utf8_general_ci.
 gpikou
June 21, 2016 at 6:10 pm #48954

Any news ?
 gpikou
June 21, 2016 at 6:27 pm #48956
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 TB Support
June 22, 2016 at 11:24 am #48962

Hi I finally worked around this as the button showed up in the hosted website install that I did.

However I am having another problem as I cannot seem to add a new category that I have addes to open cart which does not show up on the menu main categories.

Any advice on this ?
 gpikou
June 23, 2016 at 3:14 pm #48994

Hi,

1) Only top level categories can be added in the menu.

2) All top level categories should have the “Top” option selected.

Maybe this is your case?

BR,
ThemeBurn team
 TB Support
June 23, 2016 at 4:10 pm #48996

yes I have enabled the option on the category
 gpikou
June 23, 2016 at 4:26 pm #49001

Hi,

There is something else. Menu does not rebuild if theme cache is turned ON. You should either disable it until you setup your menu, or clear it after you make the changes to navigation.

BR,
ThemeBurn team
 TB Support
June 23, 2016 at 4:33 pm #49003

yes thank you clearing the cache worked
 gpikou
June 23, 2016 at 4:48 pm #49006

Glad we’ve helped.

BR,
ThemeBurn team
 TB Support
June 23, 2016 at 5:19 pm #49009
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