Topic: Problems with updates | ThemeBurn Support

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my website does not work in the iphones and other cell phones. here you have what you request to solve it: Hope you can tell me what to do to solve it thank you in advance Regards ANA	ANABELTRA
June 4, 2013 at 5:56 pm #24033
Hi, Sorry but you send only the ftp details, we need WP admin details too. You can use hidepost to share private information with the support staff. Best, ThemeBurn team	TB Support WP
June 5, 2013 at 11:11 pm #24075
Hello, here you have the details of my wp: Thank you for your help Regards ANA	ANABELTRA
June 7, 2013 at 11:17 pm #24155
Hello, The problem is your “Hyper Cache” plugin, we disabled it and everything is working fine. Best, ThemeBurn team	TB Support WP
June 10, 2013 at 10:35 am #24211
Hello Again, After update the last version, I do not see the basket icon or the way to pay the items you choose. Please could you help me!?? Regards ANA	ANABELTRA
August 7, 2014 at 2:04 pm #32759
Hello, Basket icon is not displayed because in Theme Options you have enabled Hide Cart option. Best, ThemeBurn team	TB Support WP
August 12, 2014 at 9:40 am #32791
Hello, my website is getting very slow. I found this after the last update. I don’t know why. Also, I lost all my layersliders and when I try to fix them I cannot ad any sublayer and it takes very long to load all the slider ( I only have 3 made by me). So, I was wondering if it is because I have too many images or maybe, is any other problem I cannot fix by myself. Any guide? Thank you in advance for your assistance Regards ANA	ANABELTRA
September 7, 2014 at 1:43 pm #33011
Hello Again, Regarding the problem with the LAYER SLIDERS. DOES NOT Work. When I try to create a new one, it gets out to a blank plage with only a number, when you create a new layer or sublayer it does not work. For more, I lost all the sliders I made. Could you please give me a hand to solve this?? Regards ANA	ANABELTRA
September 7, 2014 at 4:43 pm #33012
Hi, We will need the website url, admin and ftp access, so we can check. We need ftp access because we may have to enable error reporting. You can use hidepost to share private information with the support staff. Best, ThemeBurn team	TB Support WP
September 8, 2014 at 3:08 pm #33029
Hello, Thank you for your assistance. Here you have the details you will need: Thank you in advance Regards Ana This reply was modified 3511 days ago by ANABELTRA.	ANABELTRA
September 9, 2014 at 11:46 am #33040
Hallo, Ana. Please hide your WP and FTP parameters. Put them into shortcodes. Your information is now public and available to all. Last tag must be like this: [/hidepost]; Jovan This reply was modified 3511 days ago by BrendingBre.	BrendingBre
September 9, 2014 at 5:01 pm #33042
hello, how can I erase this post?	ANABELTRA
September 9, 2014 at 5:36 pm #33044
Hallo again, yes, this is problem who is appeared after update to latest WordPress version. Please help as, it’s urgent problem. Thanks @Ana . I really don’t know how to delete a post on this forum. This reply was modified 3511 days ago by BrendingBre. This reply was modified 3511 days ago by BrendingBre.	BrendingBre
September 9, 2014 at 5:39 pm #33045
Hello please THEME BURN SUPPORT after read my post, PLEASE ERASE it. I do not put the shortcodes in the correct places. and please, help us with the sliders withe the last update. REGARDS ANA	ANABELTRA
September 9, 2014 at 5:43 pm #33048
Hello, I hope you will pay attention to this problem. Thanks	BrendingBre
September 10, 2014 at 12:44 pm #33078