Product Image in product page issue

ThemeBurn SupportForumsOpenCart ThemesTechnopolis OpenCart ThemeProduct Image in product page issue

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Hello,

When I’m in the product page, no matter if I click on the options dropdown field or at quantity selector the image of the product disappears and the only way to show the image again is to refresh. Additionally the inspect tool returns us bunch of errors which are constantly increasing. Please see the attached image.

Would you provide us with assistance?s

  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
March 23, 2018 at 1:46 pm #63759
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
March 23, 2018 at 1:53 pm #63763
  • This reply was modified 262 days ago by  franklor.
  • This reply was modified 262 days ago by  franklor.
March 23, 2018 at 2:04 pm #63774

Hi,

We are sorry we were not able to help you in time. In fact our entire support service has been missing for the last 30 days due to company issues. For a very short period we’ve left without any staff to handle requests and it took us some time to resolve this problem. We’ve now managed to restore our service and support will be provided with the normal rate.

About your problem – has this been fixed? We’ve opened a couple of products and there are no JS errors and everything on the page works fine.

BR,
ThemeBurn team

March 28, 2018 at 3:23 pm #63809

Hello,

We are glad you are back : )

Meanwhile we solved the issue – Just as information to you and future tickets – the issue was because of this sign ” ‘ ” . The sign was used in the name of the product picture and its SEO URL address – something like this “Doctor Yorker’s Product”.

Best Regards

May 15, 2018 at 6:13 pm #64249

Hi,

Most likely the problem comes from the ' in the image filename. It is strange however, because we’ve fixed this problem in recent versions of BurnEngine. Anyway glad to hear everything is OK now.

BR,
ThemeBurn team

May 25, 2018 at 11:27 am #64333
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