Product Options not appear on Cart

ThemeBurn SupportForumsOpenCart ThemesKiddos OpenCart ThemeProduct Options not appear on Cart

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I tried to create a color option for this particular product. However when I add this product to cart, the color option didn’t appear in the cart

Here is the link of the product:

I tried to choose 1 color and add to cart. And choose another color and add to cart again. It will be shown as 2 different items in the cart which is the correct behaviour, just missing the color option information.

Please advice. Thanks

March 14, 2017 at 10:47 am #57414

Hi,

This problem has been fixed from v1.2.0 (you are using 1.1.5).

BR,
ThemeBurn team

March 15, 2017 at 11:15 pm #57447

Noted, will update my theme file. But I need some guide on this.
I tried to check on other thread about upgrading burn engine in this forum. I suppose to go to module and update the theme if the system prompt me to. But I went to extension module, there is no prompt to update. I try to go to Burn Engine >Themes also no update prompting. Please help me on step by step how to upgrade my theme.

Thanks.

  • This reply was modified 246 days ago by  macmillank.
March 17, 2017 at 3:00 am #57513

Hi,

In brief the steps are:

1) Upload latest theme files

2) Go to Theme CP and run the updater.

If you do not have an update prompt we will have to take a look at your webstore. Will need admin and ftp access.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team

March 17, 2017 at 11:32 am #57532

Seems I need your help. I cannot find the update prompt from the webstore

Here is my ftp and admin access info:

Please let me know if you change any file for my record.

Thanks.

March 20, 2017 at 1:37 pm #57579

Hi,
I’m managed to install the latest version.

However, the color option is still not appear on my cart (screenshot attached)

  • This reply was modified 241 days ago by  macmillank.
March 22, 2017 at 9:57 am #57630

After Upgrade I also have this problem, menu bar on top, after I scroll down on the page, it became so huge. Screenshot comparison before and after upgrade attached.

March 22, 2017 at 11:07 am #57633

Hi,

1) We’ve uploaded the latest CSS fixed on your website and the sticky logo size now works. Yon adjust it from Page Builder > Header > Logo.

2) About product options problem – they were not appearing when using the default theme at all. After we re-saved the color option, it shows fine in the cart. You can check this product:

http://www.yoursite.com/teddy-bear

BR,
ThemeBurn team

March 31, 2017 at 6:39 pm #57881
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