Hi there,
I have added related products to a product page under the option >>Related Products >> Up Sell.
But nothing happens.
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Hi,
We will need the website url, admin and ftp access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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I have the same problem. I set related products and upsales for all products yet nothing shows on each of my products.
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Hi,
We will need the website url, admin access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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Hi,
Sorry for the long delay.
Thanks for the help!
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Hello,
You have sent FTP details instead of WP Admin details.
Best,
ThemeBurn team
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Hi
Thanks for the quick reply.
Thanks again!
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Hello,
Is this test installation, and can we switch language to English because we cant understand anything?
Best,
ThemeBurn team
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Hi,
This is a new website which will go live once we sort the issues out.
Changes WP to English. Will that help you know?
Thanks
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Hello,
Your related products wasnt working because you didnt set your products in category or tags and related products displaying products which are in same category or with same tags.
Please correct this and they will appear.
Best,
ThemeBurn team
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Hello,
I have setup the Related Products module, tags and also similar category but still doesn’t work. Do you need store credentials to check this issue….?
Thanks,
Mike
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Hi,
We will need the website url and admin access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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