This topic has 2 voices, contains 6 replies, and was last updated by TB Support WP 3376 days ago.

Shipping countries not displaying

This topic has been marked as not resolved.

Hello, Customers on our site are having problems selecting their country from the list of options to determine shipping address. We can\\\’t see the drop down list when viewed on safari and Chrome, however when viewed firefox it seems to work ok. I would really appreciate if you could have a look at this as we are have lost sales because of it. Many thanks	pecko
August 17, 2014 at 6:16 pm #32830
Hello, This problem is fixed with the 1.4.3 version of shoppica theme. Please update your installation. Best, ThemeBurn team	TB Support WP
August 18, 2014 at 5:08 pm #32845
Hi Theme Burn, We are having the following issues with Shoppica, 1. Some customers from the states are purchasing products but are getting charged NZ shipping prices. This seems to be random, sometimes they also get charged NZ tax. 2. Countries aren’t displaying on certain browsers The last ticket you helped us with, you said a lot of these issues might be solved in the latest update. We’ve tried to manually update the files via FTP but we can’t successfully update the theme this way. It’s still at version 1.4.2 and we want to update to version.1.4.3. Could we please ask you to help us update the theme using these details: At the same time, could you please check to see if the issues above are resolved. Thank you, Sam	pecko
November 9, 2014 at 11:27 pm #34186
Hello, Latest theme version is 1.5.0. To update theme manually we will need ftp details instead of WP Admin. Best, ThemeBurn team	TB Support WP
November 14, 2014 at 5:58 pm #34366
Ok thank you, here are the FTP details:	pecko
November 25, 2014 at 11:20 pm #34891
Hello, Just wondering if you could still update our theme for us so we can fix the problems we are having? (see previous posts for details) Thank you	pecko
January 8, 2015 at 12:46 am #36410
Hello, We have updated your installation to Shoppica 1.5.0. Sorry about the delay but we wanted to update to Shoppica 2.0, but it is taking too long. When it is released we will update your installation. Best, ThemeBurn team	TB Support WP
January 27, 2015 at 6:13 pm #37252

Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.