Hi,
in our shoppica 1.4.3 installation cloud zoom works perfect as long as we’re not using product variations. In this moment, the cloud zoom uses only the image which is the first time loaded for this product.
I read something that it is fixed in an earlier update, but I do have still the issue.
can someone help us?
thanks,
Benjamin
|
|
Hello Benjamin,
Are you using some third party extension?
Unfortunately third party integration is not part of the free support we offer here.
BR,
ThemeBurn team
|
|
Hello,
Yes, we’re using some, but also after deactivating all of these plugins the above described problem persists.
Can someone have a look to our site please?
thanks,
Benjamin
|
|
Hi,
… still waiting.
Does someone has an advice what to do?
This way we can’t go online.
thanks,
Benjamin
|
|
Hi,
We will need the website url and admin access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
|
|
Hi,
thanks for your reply,
please find below the credentials to access our site.
thanks in advance,
Benjamin
|
|
Hello,
You didnt sent your website url.
Best,
ThemeBurn team
|
|
sorry,
please find it here:
thanks for your efforts…
|
|
Hello,
We have checked and CloudZoom is working fine on product page. You have only one product image.
Best,
ThemeBurn team
|
|
Hello,
thanks a lot for your efforts,
As I see, I don’t have any option to add more than one product image to a woocommerce product, and this is chosen.
Also you see, that all the different images I’ve chosen for the product variations (in this product) are displayed properly.
The only thing is, that the cloudzoom is not working for these other product-variations.
… or where do I have to add this additional images?
thanks,
Benjamin
|
|
Hello,
We are working on patch for this problem.
Will let you know when it is done.
Best,
ThemeBurn team
|
|
Hi,
I installed now ‘shoppica 1.5.0′.
It seems to me that there’s no fix regarding the cloadzoom.
….
|
|
Hello,
We will include this fix with coming Shoppica 2.0.
Thank you for your patience.
Best,
ThemeBurn team
|
|