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Dear Sir,
I’m using the shoppica theme for Arabic language website and I’m facing some issues to make it work perfectly and as I expect, so please help me to resolve all of those issues:
– after translating the theme and woocommerce plugin I noticed that not all of phrases is translated and after some investigations I found that there is some files is overwritten by the theme which make the woocommerce-ar.po and woocommerce-ar.mo not working correctly.
- in cart page there is 2 arrows sets for qty field one from left and the other from right which hide the quantity number,I want it to be clear for user to adjust ordered quantity.
- in checkout page after translating the theme the message ship to different address and billing address appears in same line while it should appears in different lines.
- also I want to be sure if its safe to upgrade woocommerce to 2.1.6.
please help me to resolve those issues as soon as possible.
thanks
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Hi,
We will need the website url and admin access, so we can check.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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my domain url is: gifts-pal.com
and also I notice that when using chrome browser using non registered user there is a space between have a coupoun code and please login and the fields below it.
to access my site you need….
Thanks for the help!
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Hello,
We are preparing new theme update, where the problems with arrows and shipping address are fixed. Will post here when it is uploaded.
About the translation you have to translate theme language file too.
Yes it is safe to update to 2.1.6, but always make backup before any updates.
Best,
ThemeBurn team
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I was translated the theme language file but the problem still exist. I think because there is some pages for woocommerce plugin is overwritten by the shoppica theme which make the translation not working proberly.
please help me to resolve the translation issue.
Regards,
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Hi,
We will need the ftp access, so we can take a look of your language file.
You can use hidepost to share private information with the support staff.
Best,
ThemeBurn team
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kindly find the access below :
thanks
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Hello,
Add following strings to your Woocommerce language file:
You will need to register in order to post topics and read replies in the ThemeBurn.com support forums! Best,
ThemeBurn team
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please note that there is also another messages not translated, like “lost password?” at log in form, please provide us in the new version with correct translation file to translate all strings properly
Regards,
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Hello,
We will recheck all the translations with coming patch which will be release in few days.
Best,
ThemeBurn team
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Hi,
After upgrading to the new version I still face some issues like those arrows in cart page or product page that prevent me from see the products quantity because there is 2 arrows in both sides after change the theme to RTL.
please help me to resolve this issue
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Also in the product page the description tab and reviews tab not aligned correctly.
please advice.
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Hello,
We are preparing new patch for Quantity arrows but, will let you know when it is done. The problem with the tabs is from Plugin, please disable them one by one to check which one is conflicting with Woocommerce.
Best,
ThemeBurn team
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Hi,
Any news regarding to the new theme update, I’m waiting it for more than 4 months.
Regards,
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Hello,
We will release the patch with release of Woocommerce 2.2.
Best,
ThemeBurn team
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