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Shoppica WooCommerce checkout issue

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ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Shoppica WooCommerce checkout issue

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Hello,

I have a major theme related problem with my site, customers cannot complete payment on the checkout page.

The error message I get is: “Your theme has bundled outdated copies of WooCommerce template files….”

Pages like “Home” and “Shop” are displayed incorrectly too.
It is possible for someone to take a look at this as its quite urgent?

Many thanks
 pecko
April 14, 2014 at 11:34 pm #31470

Also, I updated to the latest version of WooCommerce as soon as the error appeared.
Customers are backlogged and having to be emailed forms to fill out manually!
Please help!
 pecko
April 17, 2014 at 11:05 am #31507

Hello,

You have to update Shoppica theme to latest version (1.4.2). You can download it from your ThemeForest account.

Best,
ThemeBurn team
 TB Support WP
April 17, 2014 at 12:52 pm #31518

Great thank you will try that now.
 pecko
April 17, 2014 at 2:18 pm #31522

That fixed it, thank you!
 pecko
April 17, 2014 at 3:29 pm #31525

Hi again,

Sorry it fixed the site accept it now won’t take card payments, only paypal. See attached screenshot.

Any ideas why?

Thank you
 pecko
April 20, 2014 at 3:24 pm #31544

Hello,

This is problem with latest Woocommerce 2.7.1. We are working on new theme patch and will submit it as soon we find a solution for this problem.

You can install Woocommerce 2.6 until we submit new patch.

Best,
ThemeBurn team
 TB Support WP
April 21, 2014 at 8:32 pm #31557

Thank you very much,

I have installed 2.1.6 and it hasn’t fixed the problem.

Do you have any other suggestions or is your patch due any minute?

Thanks again,
Sam
 pecko
April 21, 2014 at 10:47 pm #31562

Hi Guys,

Our customers are wanting to pay via Credit Card and we are not getting these sales through for them. They get through the checkout form, “agree” to the Ts&Cs and hit “Place order”. The page refreshes and all they get is an error message saying “The page you requested cannot be found”…

You mentioned you are working on a fix, should we use a different theme for the meantime?

Thank you,
Sam
 pecko
April 24, 2014 at 5:34 pm #31591

Hello,

We are are not ready with the compatibility patch yet. Please install older version of Visual Composer until we release the patch.

Thank you for understanding.

Best,
ThemeBurn team
 TB Support WP
April 24, 2014 at 10:37 pm #31597

Ok, have been playing around and we have now fixed the problem! It was a case of installing an older Swipe plugin (for card payments) to work with the older version of woo commence.

Thanks anyway!
 pecko
April 24, 2014 at 10:56 pm #31600

Hi,

Thank you for letting us know, we will check the compatibility with this plugin and will try to include fix with coming patch.

Best,
ThemeBurn team
 TB Support WP
April 30, 2014 at 6:01 pm #31670
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