Template causing session files bug

ThemeBurn SupportForumsOpenCart ThemesTechnopolis OpenCart ThemeTemplate causing session files bug

This topic has been marked as not resolved.

Hello,

We have problems with the template. Our hosting provider told us that it creates tons of big session files (around 2 MB each) and even if we have more than enough free space it eventually fills it up and break our server. In one day the website generate hundreds of sessions and must to delete them every day to prevent the disk from filling up.

Please help us fix this annoying problem.

Best regards,

May 12, 2017 at 5:07 pm #59037

Hi,

Can you please attach a session file? You need to zip it first.

Thanks and BR,
ThemeBurn team

May 17, 2017 at 11:02 am #59094

Hello,

I attached two session files in zip archive.
I will waiting your answer.

Thanks.

May 17, 2017 at 11:18 am #59097

Hi,

Where are these files stored (exact folder)? Can you please try to switch back to the default theme and see if these files are generated again?

BR,
ThemeBurn team

May 17, 2017 at 11:28 am #59101

These files are located in: /.cagefs/tmp/. See the screenshoot atached.

We’ve been using opencart for a very long time, and I’ve never had this problem at any online store. This is the first time when we have this problem and this template is the one that generates these files in tmp directory. Normally these files should be deleted automaticaly after a certain time.

We have also own several stores on OC 1.5.6 and none of them have any problems like this.

If you need we can create a FTP account for you to check.

Thanks.

May 18, 2017 at 3:44 pm #59166

Yes,

it would be helpful to create FTP account in order to see what’s going on.

Regards,
ThemeBurn team

May 22, 2017 at 9:46 am #59241

Below you can see the FTP account.

Let me know if you need other informations.

Thanks.

May 22, 2017 at 10:44 am #59242

As we have assumed, our theme is not responsible for generating the session files you have attached above. These are not cache files or some data that is used by the theme.

An extensions of yours (Paladin SEO Manager) is putting all of the site’s data in the session (a rather unprofessional approach). This is the reason the session files grow so big. These files are generated even when you enable the default theme, but their size is smaller (that’s not a suruprise- the default theme has fewer data elements).

We close this topic as resolved.

Regards,
ThemeBurn team

May 22, 2017 at 3:30 pm #59247
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