This topic has 3 voices, contains 5 replies, and was last updated by  TB Support 4124 days ago.

Theme doesn't work

ThemeBurn Support › Forums › WordPress Themes › Shoppica WordPress Theme › Theme doesn't work

This topic has been marked as resolved.

Hello,

Just bought this and got disappointed. I can’t see neither the default background or texture. If I try to change some colors they won’t show up. Default Customization of WP works until I save and publish. Then it changes back to black theme without any background.

I use WP Engine for hosting. If this can’t be fixed I want my money back.

Best wishes,
Jaakko
 jaakko
January 8, 2013 at 12:46 am #16834

Hi,

We will need the website url, admin and ftp access, so we can check.

You can use hidepost to share private information with the support staff.

Best,
ThemeBurn team
 TB Support WP
January 8, 2013 at 9:24 am #16839

Hello,

Thanks for the quick reply! Enclosed you can find my information.

Best wishes,
Jaakko
 jaakko
January 8, 2013 at 10:04 am #16854

We have resolved your issue. Is seems it is WP Engine specific one.

Regards,
ThemeBurn team
 TB Support
January 8, 2013 at 11:35 am #16882

Thank You very much for solving this quickly! I do appreciate this. Very good service and great theme now it is working. ;)

Best wishes,
Jaakko
 jaakko
January 8, 2013 at 11:51 am #16885

Glad, we’ve helped ;)

Best wishes,
ThemeBurn team
 TB Support
January 8, 2013 at 12:00 pm #16889
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