This topic has 2 voices, contains 4 replies, and was last updated by TB Support 2210 days ago.

themeburn problems please help

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Hello support I have a problem, the text block is not showing anymore, and the icons are messed up. Ans when i login to the backend of my store in another browser, themeburn is not showing and not working. Can you please advise what to do Chris Oosting	chrisoosting
March 18, 2018 at 7:41 pm #63733
Hello I think it is a problem with the .htaccess, i have changed some things and now it works again. Can you see hat is not wright in my htacess. Thank you Chris Oosting	chrisoosting
March 18, 2018 at 8:59 pm #63736
Hi, We are sorry we were not able to help you in time. In fact our entire support service has been missing for the last 30 days due to company issues. For a very short period we’ve left without any staff to handle requests and it took us some time to resolve this problem. We’ve now managed to restore our service and support will be provided with the normal rate. About your problem – we cannot see the default OC RewriteBase rule. Not sure this can be the problem in your case, but you definitely need it if you want the SEO urls option to work. BR, ThemeBurn team	TB Support
March 28, 2018 at 4:30 pm #63816
Thank you, i saw the error and fixed it	chrisoosting
March 31, 2018 at 11:02 am #63850
Glad we’ve helped, mate! BR, ThemeBurn team	TB Support
April 2, 2018 at 10:17 am #63858

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