This topic has 2 voices, contains 11 replies, and was last updated by  TB Support 2691 days ago.

There BurnEngine module has not been installed.

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ThemeBurn Support › Forums › OpenCart Themes › Pavilion OpenCart Theme › There BurnEngine module has not been installed.

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Dear Team

We have updated our Pavilion OpenCart Theme to v2.1.4 and everything went smoothly. After that we enable “also bought extension” from theme panel and we faced a serious issues from end user page and back-end
from the main website error showing as bellow Message :

“There BurnEngine module has not been installed. Please, enter the admin area and install it.”

# And from back-end the following errors .
BurnEngine has not been installed due to the following reason(s):

The engine cannot find at least one valid theme.

Please, correct the errors above and then try to install the theme module again

 

Please find below access information .

  • This reply was modified 2706 days ago by  yaskool.
  • This reply was modified 2706 days ago by  yaskool.
  • This reply was modified 2706 days ago by  yaskool.
  • This reply was modified 2706 days ago by  yaskool.
  • This reply was modified 2706 days ago by  yaskool.
  • This reply was modified 2706 days ago by  yaskool.
  • This reply was modified 2706 days ago by  yaskool.
  • This reply was modified 2705 days ago by  yaskool.
 yaskool
November 20, 2016 at 11:50 am #53357

Hi,

We will need ftp access, so we can check.

You can use hidepost to share private information with the support staff.

BR,
ThemeBurn team
 TB Support
November 21, 2016 at 9:07 am #53411

Kindly find below information .

Regards
 yaskool
November 21, 2016 at 11:07 am #53435

Dear Team,

Any additional details required from my side?

Regards
 yaskool
November 22, 2016 at 10:00 am #53495

Hi,

we are currently investigating the issue. Sometimes it takes more time, because of the individual characteristics of every server environment. We’ll let you know as soon as we identify the problem.

Regards,
ThemeBurn team
 TB Support
November 22, 2016 at 10:42 am #53496

Dear Team ,

Any update please ! the website is down since last 4 days

Regards
 yaskool
November 24, 2016 at 8:00 am #53572

Hi,

your issue has been fixed but we weren’t able to identify a connection between this problem and the enabling of the ‘also bought products’ extension. The error seems to have something in common with database migration or opencart update. Did you migrate (or move to different server) your database recently ?

Regards,
ThemeBurn team
 TB Support
November 24, 2016 at 1:43 pm #53602

Hi ..

Thanks for solving appreciate your support .
i did not mover or migrate recently , it was strange issue for me too …

Regards
 yaskool
November 24, 2016 at 2:02 pm #53603

Hi team ..

after checking there are still some issues :

## Drop-down menu on all the store is not working :

* if you click drop down will not drop as it shown in language and categories
* category menu is not wrap well https://goo.gl/1upjHU

## Pictures not appearing on product page
https://goo.gl/iIi41K

Please advise and feedback .
 yaskool
November 24, 2016 at 7:08 pm #53621

Hi,

Clearing theme cache resolved the last two problems. Most likely, you have upgraded theme and old script files were not replaced (due to theme cache being ON).

BR,
ThemeBurn team
 TB Support
November 28, 2016 at 4:10 pm #53759

Hi team ,,

appreciate your support to solve that issue .

what is the solution for following point :
* category menu is not wrap well https://goo.gl/1upjHU

Regards
 yaskool
November 29, 2016 at 5:30 am #53817

Hi,

You need to disable menu justification and set some spacing between menu items. Please check the attached screenshot.

BR,
ThemeBurn team
 TB Support
December 4, 2016 at 6:20 pm #53953
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